Patient Access - Call Center Representative (Remote)

Brave Health; Jackson (MS); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative healthcare organization is seeking a dedicated Patient Access - Call Center Representative to join their remote team. In this vital role, you will guide patients through their healthcare journey, ensuring they receive the support they need. Responsibilities include managing communications, scheduling appointments, and verifying insurance, all while maintaining HIPAA compliance. This position offers a Monday to Friday schedule with no on-call shifts, providing a balanced work-life environment. Join a team committed to making mental health care accessible and impactful for all individuals, and be part of a mission that truly transforms lives.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Vacation Leave

Sick Leave

Holiday Leave

Qualifications

• 1-3+ years in a patient-facing healthcare role.
• Strong verbal and written communication skills.
• Tech-savvy and able to learn new platforms.

Responsibilities

• Manage inbound and outbound communications with patients.
• Educate patients about healthcare offerings and schedule appointments.
• Verify insurance eligibility and maintain accurate patient records.

Skills

Verbal Communication

Written Communication

Problem-Solving

Time Management

Patient Engagement

Motivational Interviewing

Tech-Savvy

Tools

Google Tools

EHRs

Job description

Patient Access - Call Center Representative (Remote)

Join to apply for the Patient Access - Call Center Representative (Remote) role at Brave Health.

Why We're Here
At Brave Health, we are committed to transforming lives by expanding access to compassionate, high-quality mental health care. We leverage technology to break down barriers and deliver mental health services directly to those in need, regardless of location. As a community-centered organization, we aim to ensure that no one is left behind, especially as many Medicaid recipients face limited provider acceptance. Brave Health strives to make mental health care accessible, affordable, and impactful for all.

Job Overview
As an Access Counselor, you will be the primary contact for patients, guiding them through their healthcare journey. Your responsibilities include managing inbound and outbound communications, providing education on services, scheduling appointments, assisting with pre-appointment forms, troubleshooting technical issues, verifying insurance, and maintaining accurate patient records—all while ensuring HIPAA compliance. Your focus on patient engagement and satisfaction is vital in delivering high-quality virtual healthcare services.

Pay Rate
The starting pay rate for this position is $18.00 per hour.

Responsibilities

• Interact with current and prospective patients to drive engagement and schedule appointments.
• Educate patients about healthcare offerings, including assessments and medication management.
• Perform initial patient screenings and provide information on healthcare services.
• Use motivational interviewing techniques to build relationships and ensure patient satisfaction.
• Handle inquiries and follow-ups via phone, text, and email related to appointments and administrative matters.
• Maximize provider schedules by efficient appointment management and reducing no-shows.
• Maintain patient records by documenting demographic and insurance information and ensuring form completion.
• Verify insurance eligibility and troubleshoot during virtual care processes.

Qualifications

• 1-3+ years in a full-time, patient-facing healthcare role.
• Tech-savvy with the ability to learn new platforms and work across multiple systems.
• Strong verbal and written communication skills for patient screening and queries.
• Calm, professional demeanor, especially with patients facing mental health or addiction issues.
• High sense of urgency with the ability to manage time independently.
• Experience in appointment scheduling and patient communication with attention to detail.
• Ability to thrive in a fast-paced, changing environment.
• Effective problem-solving skills.
• Passion for increasing access to behavioral health care.
• Familiarity with Google tools, EHRs, HIPAA, and 42 CFR regulations.
• Eligibility to work in the U.S. (no visa assistance provided).

What We Offer

• W2, full-time hourly position.
• Monday - Friday schedule; no on-call or weekend shifts.
• Health, dental, and vision insurance.
• Vacation, holiday, and sick leave benefits.

We celebrate diversity and are an equal opportunity employer, encouraging applicants from all backgrounds to apply.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Hospitals and Health Care