Healthcare Services Representative II- Patient Access Center Kelsey-Seybold Clinic

Kelsey-Seybold; Oregon (IL); Remote; USD 39,000 - 49,000; Full time

Job summary

Kelsey-Seybold Clinic is seeking a Healthcare Services Representative II for the Patient Access Center. This position involves scheduling appointments, managing inbound and outbound calls, and resolving patient issues. Candidates should possess a high school diploma and ideally have experience in a contact center environment. Joining Kelsey-Seybold means contributing to a collaborative healthcare team dedicated to quality patient care, along with access to a variety of employee benefits.

Benefits

Medical, Vision, and Dental

Tuition Reimbursement

Company Matching 401K

Employee Reward and Recognition Program

Paid time off for vacation, sick, and holidays

Employee Assistance Program

Continuing Medical Education allowance

Qualifications

• 6 months of Kelsey-Seybold Contact Center experience in HSR I position OR experience in ASR I or ASR II position.
• Ability to speak, write and understand English.

Responsibilities

• Schedules, confirms, and cancels appointments, handles inbound and outbound customer contacts.
• Resolves patient issues and provides comprehensive service.

Skills

Critical thinking skills

Bilingual English/Spanish

Education

High school diploma

Job description

Responsibilities

This position schedules, confirms and cancels appointments and answers calls related to a specialized area in a timely, efficient and courteous manner. These areas include, but are not limited to, Specialty, Reschedules and Preventive Medicine that perform inbound and outbound customer contacts. Also, resolves patient issues utilizing identified resources, provides comprehensive service to facilitate a resolution for any caller request and provides support and backup to Level I representatives. Acquires and maintains computer skills to effectively utilize applicable software. Supports multiple queues with inbound call volume.

Job Title: Healthcare Services Representative II- Patient Access Center

Location: REMOTE

Department: Patient Access Center

Job Type: Full Time

Salary Range: $39,179 – $48,397 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

Qualifications

Education

Required:High school diploma

Preferred:N/A

Experience

Required: 6 months of Kelsey-Seybold Contact Center experience in an HSR I position.

OR

6 months of Kelsey-Seybold experience in an ASR I or ASR II position

Preferred: Experience using bilingual skills.

License(s)

Required:N/A

Preferred:N/A

Special Skills

Required:Successfully complete training and onboarding within the assigned area.

Critical thinking skills.

Preferred:N/A

Other

Required:Ability to speak write and understand the English language

Preferred:Bilingual English/Spanish ability to translate written and verbal communication.

Working Environment:Office

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.

Why Kelsey-Seybold Clinic?

• Medical, Vision, and Dental
• Tuition Reimbursement
• Company Matching 401K
• Employee Reward and Recognition Program
• Paid time off for vacation, sick, and holidays
• Employee Assistance Program
• Continuing Medical Education allowance

Healthcare Services Representative II- Patient Access Center

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