Patient Access Scheduling Representative - Remote - McLaren Careers

Lensa; Ypsilanti (MI); Remote; USD 33,000 - 45,000; Full time

Job summary

A leading healthcare recruitment firm is seeking a Patient Access Representative for McLaren Health Care in Michigan. This entry-level position involves scheduling appointments, verifying insurance information, and providing exceptional customer service to patients. Ideal candidates will possess strong communication skills and familiarity with healthcare processes. This is a great opportunity to start a career in a supportive and dynamic environment.

Qualifications

• 1-year experience in a customer service role or healthcare industry.
• Knowledge of insurance and authorization requirements.

Responsibilities

• Schedules, registers, and initiates the pre-authorization process for patient services.
• Handles inbound and outbound calls effectively.

Skills

Customer Service

Insurance Verification

Scheduling

Education

High school diploma or equivalent

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, McLaren Health Care, is seeking professionals. Apply via Lensa today!

Position Summary

Under the direction of the Patient Access leadership team, the Patient Access Representative schedules, registers, initiates pre-authorization and referrals process, confirms and maintains patient diagnostic appointments, surgeries, and/or medical procedures for McLaren Health.

Essential Functions and Responsibilities

• Obtains required patient demographic and insurance information for McLaren Health, governmental requirements, billing, and third-party payer needs.
• Provides courteous and efficient services to customers and accurately documents/verifies patient pre-registration information in a professional and timely manner. Collects, documents, scans all required demographic and financial information.
• Provides physician and/or diagnostic appointment scheduling.
• Maintains knowledge of insurance and authorization requirements. Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided such as authorizations/pre-certifications and referrals.
• Estimates and collects copays, deductibles, and other patient financial obligations.
• Handles inbound and outbound calls with the goal of growing business, customer satisfaction, and customer retention, providing ease of access to McLaren Health services.
• Maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Performs all other duties as assigned.

Qualifications

Required:

• High school diploma or equivalent
• 1-year experience in a customer service role or healthcare industry

Preferred:

• 2-years previous experience with third-party medical insurance, HMO, and managed care, including experience with CPT and ICD-10 coding and medical terminology

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: IT Services and IT Consulting

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