Bilingual Healthcare Services Rep I (Patient Access Center) Kelsey-Seybold Clinic

Kelsey-Seybold; Town of Texas (WI); Remote; USD 36,000 - 43,000; Full time

Job summary

Join a thriving healthcare organization as a Bilingual Healthcare Services Representative. This role offers the chance to connect with patients, ensuring their needs are met with empathy and efficiency. You will handle appointment scheduling and confirmations, utilizing your critical thinking skills to resolve any issues. The position is remote, allowing you to maintain a work-life balance while being part of a dedicated team focused on quality patient care. Embrace the opportunity to grow your career in a supportive environment that values your contributions and offers a range of benefits.

Benefits

Medical, Vision, and Dental

Tuition Reimbursement

Company Matching 401K

Employee Reward and Recognition Program

Paid time off for vacation, sick, and holidays

Employee Assistance Program

Continuing Medical Education allowance

Qualifications

• 1 year experience in a high-volume contact center or customer service.
• Fluent in English and Spanish.

Responsibilities

• Schedule and confirm appointments efficiently.
• Provide comprehensive service to callers.

Skills

Critical thinking skills

Insurance knowledge of HMOs, PPOs, POS EPOs

Education

High School diploma or GED

Tools

MS Word

Excel

Job description

Responsibilities

Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.

Job Title: Bilingual Healthcare Services Representative I

Location: Remote in Texas ONLY

Department: Patient Access Center

Job Type: Full Time

Salary Range: $36,004.80 – $42,348.80 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

Qualifications

Education

Required: High School diploma or GED from an accredited program

Preferred: N/A

Experience

Required: 1-year experience in a high-volume contact center OR 1 year of customer service experience

Preferred: 2 years contact center or customer service experience with PC experience and knowledge of MS Word and Excel.

License(s)

Required: N/A

Preferred: N/A

Skills

Required: Critical thinking skills.

Preferred: Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans.

Special Skills

Required: Critical thinking skills.

Preferred: Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude.

Other

Required: Ability to fluently speak, write and understand both the English and Spanish languages

Preferred: N/A

Working Environment: Remote

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.

Why Kelsey-Seybold Clinic?

• Medical, Vision, and Dental
• Tuition Reimbursement
• Company Matching 401K
• Employee Reward and Recognition Program
• Paid time off for vacation, sick, and holidays
• Employee Assistance Program
• Continuing Medical Education allowance