Representative II Valve Inside Sales

Team Industrial Services; Benicia (CA); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Team Industrial Services in Benicia, CA seeks an experienced professional to manage internal sales inquiries, identify valve sizing needs, and coordinate with manufacturers to provide the best product offerings. The role requires strong knowledge of valve repair, customer service, and ERP systems.

The position emphasizes bid package preparation, cost analysis, and cross-functional collaboration with engineering, service lines, and operations to serve customers effectively.

Competenze

• High school diploma or equivalent.
• Five+ years of industrial valve repair experience.
• Thorough knowledge of inspection, installation and repair methods for valves.
• Prior customer service experience preferred.
• Proficiency with MS Office and ERP systems (AX a plus).

Mansioni

• Maintain safe, secure, healthy environment per safety standards.
• Manage internal sales inquiries and accounts as assigned.
• Identify valve sizing needs and coordinate with manufacturers for offerings.
• Coordinate and communicate project timing and requirements with teams.
• Prepare large bid packages and coordinate with leadership and stakeholders.
• Analyze costs including labor, equipment, materials, travel, and overhead.
• Monitor accounts receivable issues as needed.
• Evaluate customer complaints and propose solutions to management.
• Maintain knowledge of company products and services offered.

Conoscenze

Valve repair

Sales coordination

Customer service

MS Office

ERP system

Formazione

High school diploma

Strumenti

AX ERP

ERP System

Descrizione del lavoro

Description

Essential Job Functions

• Maintains a safe, secure and healthy environment by adhering to Company/Customer safety standards and practices and to legal regulations, alerting others regarding potential hazards or concern
• Adheres to and is a champion of TEAM's Core Values
• Manages internal sales inquiries and accounts as assigned
• Identifies appropriate sizing of valves based on customer needs and coordinates with valve manufacturers to provide the appropriate product offering
• Manages sales effort and operational planning by keeping operations informed of potential projects
• Assesses the customer's needs and coordinates with Corporate Support groups, including Engineering, Manufacturing, Service Line Managers, etc., to effectively service the customer
• Manages and prepares large bid package submissions, including coordination and effective communication with Service Line Leaders, Business Development Managers, Account Representative, District Managers, and Global Workforce Group
• Assesses cost by calculating labor, equipment, material, travel, subcontractor and overhead costs
• Schedules and notifies the sales team and production department of job timing and requirements, and aids in tracking job costs, as needed
• Analyzes internal processes to achieve continuous process improvements for the operations and sales groups
• Analyzes Accounts Receivable issues, as needed
• Forwards information to corporate for execution.This would include contracts requiring signatures, insurance requests, and Terms and Conditions for approval. Ensures the information is returned to the customer in a timely manner.
• Evaluates customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management
• Has good working knowledge of all company products and services that are available to our customers
• Analyzes competitors by gathering current marketplace information on pricing, products, new products, delivery schedules, and marketing techniques

Job Qualifications

• High school diploma or equivalent required
• Five (5) or more years of industrial experience in valve repair and valve products
• Thorough knowledge of the methods, tools and equipment used in the inspection, installation, and repair of valves
• Prior customer service experience preferred
• Proficiency in MS Office and ERP System preferred, AX a plus

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.