Representative II Valve Inside Sales

TEAM, Inc.; Benicia (CA); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

TEAM, Inc. is seeking an experienced professional to manage internal sales inquiries, identify valve sizing with manufacturers, and drive successful bids. The role requires collaboration with engineering, manufacturing, and service leaders to ensure timely project delivery and customer satisfaction. A background in valve products and strong MS Office/ERP skills are advantageous.

Competenze

• High school diploma or equivalent required.
• Five (5) or more years of industrial experience in valve repair and valve products.
• Thorough knowledge of the methods, tools and equipment used in the inspection, installation, and repair of valves.
• Prior customer service experience preferred.
• Proficiency in MS Office and ERP System preferred, AX a plus.

Mansioni

• Manage internal sales inquiries and accounts as assigned.
• Identify appropriate valve sizing based on customer needs and coordinate with manufacturers.
• Lead sales planning and keep operations informed of potential projects.
• Prepare large bid package submissions coordinating with Service Line Leaders and other stakeholders.
• Analyze processes to improve efficiency in operations and sales.
• Coordinate with corporate support groups to service customers and resolve issues.

Conoscenze

Industrial valve repair experience

Customer service experience

Formazione

High school diploma or equivalent

Strumenti

MS Office

ERP System

AX

Descrizione del lavoro

• Maintains a safe, secure and healthy environment by adhering to Company/Customer safety standards and practices and to legal regulations, alerting others regarding potential hazards or concern
• Adheres to and is a champion of TEAM’s Core Values
• Manages internal sales inquiries and accounts as assigned
• Identifies appropriate sizing of valves based on customer needs and coordinates with valve manufacturers to provide the appropriate product offering
• Manages sales effort and operational planning by keeping operations informed of potential projects
• Assestis the customer’s needs and coordinates with Corporate Support groups, including Engineering, Manufacturing, Service Line Managers, etc., to effectively service the customer
• Manages and prepares large bid package submissions, including coordination and effective communication with Service Line Leaders, Business Development Managers, Account Representative, District Managers, and Global Workforce Group
• Assests cost by calculating labor, equipment, material, travel, subcontractor and overhead costs
• Schedules and notifies the sales team and production department of job timing and requirements, and aids in tracking job costs, as needed
• Analyzes internal processes to achieve continuous process improvements for the operations and sales groups
• Analyzes Accounts Receivable issues, as needed
• Forwards information to corporate for execution.This would include contracts requiring signatures, insurance requests, and Terms and Conditions for approval. Ensures the information is returned to the customer in a timely manner.
• Evaluates customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management
• Has good working knowledge of all company products and services that are available to our customers
• Analyzes competitors by gathering current marketplace information on pricing, products, new products, delivery schedules, and marketing techniques

Job Qualifications

• High school diploma or equivalent required
• Five (5) or more years of industrial experience in valve repair and valve products
• Thorough knowledge of the methods, tools and equipment used in the inspection, installation, and repair of valves
• Prior customer service experience preferred
• Proficiency in MS Office and ERP System preferred, AX a plus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.