Representative Guest Services- Part Time (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 19,000 - 25,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking a guest services associate who consistently delivers superior customer service. You will greet guests warmly, anticipate needs, provide fast, flawless service, and keep a positive attitude across interactions.

You will promote Caesars Rewards, resolve service breakdowns, check guest satisfaction, and close visits with a warm farewell. The position pays $16.00 per hour and offers opportunities to build guest relationships and celebrate guests'

Qualifications

• Demonstrates superior customer service skills.
• Maintains an upbeat, positive attitude with guests.
• Greets guests with a warm, friendly verbal greeting.
• Promotes Caesars Rewards programs and card membership.

Responsibilities

• Checks guest satisfaction and resolves service breakdowns when they occur.
• Anticipates guest needs and provides fast, flawless service.
• Creates a welcoming atmosphere and closes interactions with a warm farewell.

Skills

Customer service

Friendly communication

Guest interaction

Positive attitude

Job description

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $16.00 per hour