Representative Guest Services- Full Time (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 18,000 - 26,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking team members who consistently deliver superior customer service. You will greet guests warmly, anticipate needs, and provide fast, flawless service while promoting Caesars Rewards programs.

As a guest-facing associate, you will check for satisfaction, resolve service breakdowns, and leave guests with a friendly farewell. The position pays $16.00 per hour and requires a positive, energetic attitude.

Qualifications

• Excellent customer service skills
• Friendly, upbeat demeanor
• Ability to resolve service breakdowns
• Knowledge of Caesars Rewards program benefits

Responsibilities

• Greet guests with a warm, friendly verbal greeting
• Provide fast, flawless service and anticipate guest needs
• Promote Caesars Rewards programs and card membership
• Check for guest satisfaction and resolve service issues when they occur
• Offer a warm farewell and thank guests for visiting

Skills

Customer service

Positive attitude

Guest greeting

Problem solving

Promotes rewards programs

Job description

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $16.00 per hour