Representative, Field Service Liaison

Bombarbier; Richardson (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

A leading aerospace company is seeking a Field Service Liaison to provide technical and non-technical support to aircraft operators and service center staff. The role requires significant experience in aviation maintenance and excellent communication skills to ensure customer satisfaction and promote Bombardier's values. Join a company committed to employee growth and a diverse workplace culture.

Benefits

Comprehensive insurance plans

Retirement savings plan

Employee Assistance Program

Qualifications

• At least 5 years of experience in business jet maintenance.
• FAA Airframe and Powerplant endorsement preferred.
• Extensive knowledge of Bombardier Customer Support programs.

Responsibilities

• Provide onsite and remote support to Bombardier Aircraft Operators.
• Assist with aircraft concerns while promoting the Bombardier brand.
• Educate and mediate technical items such as service bulletins.

Skills

Troubleshooting

Problem-Solving

Interpersonal Skills

Communication Skills

Active Listening

Conflict Management

Education

College diploma in Aviation Maintenance

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets and specialized mission platforms. We are a people-centric business that fosters passion, diversity, and authenticity, prioritizing employee growth and development to empower everyone to reach their full potential on their own terms.

Bombardier’s Benefits Program

We offer a comprehensive and competitive Benefits Program, including:

• Insurance plans: Dental, medical, life insurance, disability, and more
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program

What are your contributions to the team?

• Provide onsite and remote support (technical and non-technical) to Bombardier Aircraft Operators within your assigned region (Dallas, TX) and for technicians and aircraft in work.
• Assist the Bombardier Service Center team with aircraft concerns while promoting the Bombardier brand and adherence to the Customer Credo.
• Own issues or potential issues, ensuring resolution to the satisfaction of the customer and Service Center objectives.
• Interact with and support customers at all organizational levels, including Owners, CEOs, COOs, VPs, Directors, and operational staff.
• Support Bombardier Service Center personnel, including technicians, customer service staff, and management.
• Assist in addressing warranty, engineering, parts, and SMART SERVICES issues related to work at the Service Center.
• Educate, coordinate, and mediate technical items such as advisory wires, service bulletins, technical publications, and campaigns.
• Stay current on technical aspects of supported aircraft, including modifications, manual revisions, and service bulletins.
• Attend scheduled technical forums with your Bombardier team.
• Assist in processing warranty claims on green aircraft, and vendor warrantable issues.
• Provide on-site training to promote safety and operational efficiency.
• Deliver factual, concise reports to customers and internal departments.
• Prioritize and escalate concerns appropriately within customer and Bombardier organizations.

How to thrive in this role?

• Hold a college diploma in Aviation Maintenance or have at least 5 years of experience in business jet maintenance.
• FAA Airframe and Powerplant endorsement is preferred but not required.
• Minimum of 5 years of aviation maintenance, modification, and repair experience on jet aircraft.
• Extensive knowledge of Bombardier Customer Support programs and contacts.
• Knowledge of Learjet 40 and 70 series, Challenger 300 series, 600 series, and Global platform aircraft.
• Understanding of Bombardier Product Support policies, especially regarding warranty and allowances.
• Ability to work independently and make sound decisions aligned with Bombardier Support policies.
• Excellent troubleshooting and problem-solving skills.
• Willingness to travel internationally occasionally.
• Strong interpersonal and communication skills in English, with tact and diplomacy.
• Proficient computer skills and adaptability to software environments.
• Basic management skills such as budgeting, time management, and goal setting.
• Excellent people skills, including active listening, conflict management, and coordination.
• Knowledge of Bombardier Service Center policies and roles.
• Availability 24/7 to support customer and Service Center issues as needed.

Now that you see yourself in this role, apply and join the Bombardier family!

Bombardier is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, national origin, genetics, age, disability, veteran status, or any characteristic protected by law.

Job Title: Representative, Field Service Liaison

Primary Location: Remote BAC

Organization: Bombardier Aerospace Corp

Shift: [Specify shift if known]

Employee Status: Regular

Requisition: 8002

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth