Representative, Field Service Liaison

Bombardier; Richardson (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

Join a leading aviation company as a Field Service Liaison, where you'll provide crucial support to Bombardier Aircraft Operators, ensuring customer satisfaction and adherence to Bombardier's high standards. Your role will involve both onsite and remote assistance, requiring strong troubleshooting skills and a deep understanding of aviation maintenance. This position offers a competitive benefits program and the opportunity for personal and professional growth in a dynamic environment.

Benefits

Dental Insurance

Medical Insurance

Life Insurance

Disability Insurance

Retirement Savings Plan

Employee Assistance Program

Qualifications

• Minimum 5 years of aviation experience in maintenance, modification, and repair of jet aircraft.
• Experience with FAA Airframe and Powerplant endorsement preferred.

Responsibilities

• Provide onsite and remote support for Bombardier Aircraft Operators.
• Assist Bombardier Service Center team with aircraft concerns.
• Educate and coordinate technical items for Service Center.

Skills

Troubleshooting

Problem Solving

Interpersonal Skills

Communication

Education

College diploma in Aviation Maintenance

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity.

Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans
  • Dental, medical, life insurance, disability, and more
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program

What are your contributions to the team?

• Provide onsite and remote support (technical and non-technical) or a baseline of designated Bombardier Aircraft Operators within your assigned region (Dallas, TX) and for technicians and for aircraft in work.
• Assisting Bombardier Service Center team with aircraft concerns while promoting the Bombardier brand and adherence to the Customer Credo.
• Assist with ownership of issues or potential issues and ensure resolution is achieved to the satisfaction of the customer and Service Center objectives.
• Interact with and provide support to all levels of the customers organization, including but not limited to Owners, CEO/COO’s, VPs, Directors, Aviation advisors, Crew, PA’s, and various levels of related operational staff.
• Interact with and provide support to all levels of Bombardier Service Center personnel, including but not limited to technicians, customer service individuals, all levels of Service Center management and various levels of related operational and support staff.
• Assist in adjudicating and addressing Warranty, Engineering, Parts and SMART SERVICES related issues pertaining to work associated with the designated Bombardier Service Center.
• Assist the designated Bombardier Service Center in educating, coordinating and mediating coordination of technical items, in the form of; advisory wires, service bulletins, technical publications, technical campaigns.
• Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices.
• Attend regularly scheduled Technical forums as designated with your assigned Bombardier team.
• Assist customers and Bombardier in the determination and processing of warranty claims on green aircraft, completion and vendor warrantable issues as applicable.
• Provide informal on-site training as necessary to customers and related service organizations to promote the highest level of safety and efficiency in maintenance and operational practices.
• Provide factual, concise, and value-added reports to both the Customer and Bombardier internal departments on an as required basis.
• Set priorities and effectively escalate, in a mature manner, concerns within the Customers and Bombardier’s organizations.

How to thrive in this role?

• You have a college diploma in Aviation Maintenance, or 5 years minimum experience in business jet maintenance
• experience (FAA Airframe and Powerplant endorsement preferred but not required).
• You have a minimum of 5 years of aviation experience in the maintenance, modification and repair of jet aircraft.
• You have an extensive knowledge base of Bombardier Customer Support programs, office and contacts.
• You have an extensive knowledge base and/or ability to gain that base of Learjet 40 and 70 series, Challenger 300 series, 600 series and all Global platform aircraft.
• You have an extensive knowledge base and/or ability to gain that base of Bombardier Product Support policies in reference to financial directives (warranty, allowances, etc.) for Bombardier customers and the designated Service Center.
• You have the ability to work independent and make sound decisions on behalf of our customers, while adhering to and having been aware of Bombardier Support policies.
• You must possess excellent troubleshooting and problem-solving skills.
• You must be able to occasionally travel outside of the United States.
• You have strong interpersonal skills and have the ability to communicate fluently in English (written and spoken) at all levels, with tact and diplomacy.
• You have strong computer skills and are able to adapt to and operate in the software environment in use at the operator.
• You must possess general management skills such as budgeting, time management, goal setting, and organization and performance management.
• You must have excellent people skills such as active listening and conflict management, as well as meeting facilitation and the ability to coordinate and schedule.
• Knowledge of Bombardier Service Center policy, manpower and role definition (asset).
• Be available 24 hours a day, 7 days a week to assist customer and/or Service Center issues as required.

Now that you can see yourself in this role, apply and join the Bombardier family!

Bombardier is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by applicable federal, state or local law.

JobRepresentative, Field Service Liaison

Primary LocationRemote BAC

OrganizationBombardier Aerospace Corp

Shift

Employee StatusRegular

Requisition8002Representative, Field Service Liaison