Product Specialist (India) (Customer Support + Success)

PriceLabs; Chicago (IL); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Product Specialist, where you'll be the first point of contact for customers. This role offers a unique opportunity to kickstart your career in the B2B SaaS space, allowing you to explore various departments like Data Science and Sales. You'll engage with customers, resolve their issues, and ensure they receive top-notch support. This position is perfect for someone with strong analytical skills and a passion for problem-solving, as you'll be working with a product that is both math and numbers-heavy. Embrace the chance to grow within an innovative and supportive team environment!

Qualifications

• Strong analytical background needed for this math-heavy product.
• Previous experience in customer support or start-up environments preferred.

Responsibilities

• Own customer issues and ensure resolution.
• Conduct product walkthroughs and provide solutions to queries.
• Research and troubleshoot customer issues effectively.

Skills

Empathy

Problem-solving mindset

Analytical skills

Communication skills

Customer support experience

Tools

SQL

Microsoft Excel

Microsoft PowerPoint

Zohodesk

Job description

About the Role:

In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.

If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually.

This is a night shift role: 6 PM to 2:30 AM IST, and any five (5) days of the week.

Key responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthroughs and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers

About You:

• Empathy, and patience.
• Curiosity and a problem-solving mindset.
• Previous experience at a start-up or in a customer support role.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills
• Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
• Experience working with Zohodesk or other support/service software

How to apply for this position?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.

Tip: Avoid using AI-generated responses. We want to hear from you!

About PriceLabs:

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

Every day, we price over 450,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2024, we scaled to;

• 450K+ properties syncing daily
• 55K+ customers worldwide
• 220+ globally remote team
• 36% diversity

Industry awards won:

• SaasBoomi 2021
• The Shortyz 2020
• The Shortyz 2023

We continue to grow exponentially backed by a strong team to take us to the next level.

Why join PriceLabs?

• We are a remote-first organization and accept work from home as the norm.
• Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
• Work with a global team (15 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
• We are a freemium product, so marketing leads the charge on customer acquisition.

PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.