Representative Customer Service | Pulmonology | Full-Time | Days

UF Health; St. Augustine South (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health is seeking a Customer Service Representative to greet patients and serve as the liaison between patients and healthcare staff in our clinic. You will schedule appointments, maintain medical records, and provide timely, professional assistance to patients and families.

The ideal candidate has strong communication and customer service skills, works well under pressure, and understands basic medical terminology.

Qualifications

• Demonstrated effective verbal and written communication skills.
• Ability to handle stressful situations professionally, courteously, and effectively.
• Basic understanding of medical terminology.
• Strong customer service and interpersonal skills.

Responsibilities

• Scheduling appointments.
• Maintaining medical records.
• Providing timely, professional assistance.

Skills

Verbal and written communication

Customer service

Interpersonal skills

Medical terminology basics

Education

High School Diploma or GED

Medical Terminology course

Job description

Overview

Position Summary

Begin a rewarding career in healthcare with a great organization where your growth and contribution matter. As the welcoming face of our clinic, you will help create a positive experience for every patient while building valuable skills in healthcare.

Under the direction of the Supervisor, the Customer Service Representative serves as a key liaison between patients and healthcare staff by scheduling appointments, maintaining medical records, and providing timely, professional assistance.

Qualifications

Education

Required: High School Diploma or GED.
Preferred: Completion of a Medical Terminology course.

Required Skills

• Demonstrated effective verbal and written communication skills.
• Ability to handle stressful situations professionally, courteously, and effectively.
• Basic understanding of medical terminology.
• Strong customer service and interpersonal skills.

Required Experience

• One to two (1–2) years of customer service experience.

Preferred Experience

• Two (2) years of customer service experience in a healthcare-related environment.

Patient Population

• Responsible for serving patients across all age groups.