Patient Service Representative

Zohorecruit; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

Zohorecruit is seeking a Patient Service Representative to deliver superior customer service and administrative support in a welcoming clinical environment. You will handle scheduling, patient registration, and communication between patients and healthcare staff to ensure accurate records and smooth operations.

The role emphasizes strong communication, organization, and confidentiality in a fast-paced setting, with guidelines for professional patient interaction and accurate data management.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, healthcare administration, medical office, or receptionist experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office, email, data entry, and electronic recordkeeping systems.
• Excellent organizational skills and attention to detail.
• Ability to handle confidential information responsibly.

Responsibilities

• Greet patients and visitors in a courteous, professional, and welcoming manner.
• Schedule, confirm, and manage patient appointments while maintaining an organized calendar.
• Register patients, verify demographic information, and update records accurately.
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments.
• Assist patients with completing registration forms and other required documentation.

Skills

Strong communication

Organizational skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Patient Service Representative is responsible for providing excellent customer service and administrative support while ensuring a welcoming, professional, and organized environment for patients, visitors, and staff. This position serves as a primary point of contact, assisting with scheduling appointments, maintaining accurate records, responding to inquiries, and coordinating communication between patients and healthcare personnel. The ideal candidate demonstrates strong communication, organizational, problem-solving, and interpersonal skills, with a commitment to confidentiality, efficiency, and quality service.

Essential Duties and Responsibilities

• Greet patients and visitors in a courteous, professional, and welcoming manner.
  
• Schedule, confirm, and manage patient appointments while maintaining an organized calendar.
  
• Register patients, verify demographic information, and update records accurately.
  
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments.
  
• Assist patients with completing registration forms and other required documentation.
  

Requirements

• High school diploma or equivalent required.
  
• Previous customer service, healthcare administration, medical office, or receptionist experience preferred.
  
• Strong verbal and written communication skills.
  
• Proficiency in Microsoft Office, email, data entry, and electronic recordkeeping systems.
  
• Excellent organizational skills and attention to detail.
  
• Ability to handle confidential information responsibly.
  
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.