Patient Experience Representative - Pulmonary

Boston Children’s Hospital; Boston (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Boston Children’s Hospital is seeking a Patient Experience Representative to support administrative operations and ensure the best possible patient experience by coordinating services for patients and families. The role includes greeting patients, directing visitors, and managing daily schedules with clinicians and staff.

Key duties involve scheduling, obtaining authorizations, reconciling payments, and coordinating with Financial Counseling, with an eligible $2,000 sign-on bonus for external

Qualifications

• Excellent oral and written communication with empathy.
• Ability to work with diverse internal and external constituencies.
• High school diploma or GED required.

Responsibilities

• Provide positive customer service supporting unit operations.
• Collaborate with referring providers and practices.
• Schedule patients and support patient encounters.
• Greet and direct patients, families and visitors.
• Coordinate flow with clinicians and supervisors.

Skills

Customer service

Communication

Empathy

Team collaboration

Education

High School Diploma / GED

Job description

Position Summary:

Our pulmonary team consists of a broad range of clinicians who are trained in treating children with pulmonary disorders, including pediatric pulmonologists, pulmonary nurses, nurse practitioners, fellows, respiratory and physical therapists, nutritionists, and social workers. All of these experts work collaboratively to care for the needs of each patient and ensure their physical and emotional well-being.

As a Patient Experience Representative you will work to provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families.

Key responsibilities:

• Patient Encounter Management:
  
  
  
  • Providing positive and effective customer service that supports unit operations
  
  
  • Collaborating with referring providers and practices
  
  
  • Obtaining required authorizations to compile patient and staff schedules
  
  
  • Scheduling patients and supporting patients encounter
  
  
  
  


• Check In / Check Out:
  
  
  
  • Greeting and directing patients, families and visitors
  
  
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  
  
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  
  
  • Facilitating and directing communication with Financial Counseling
  
  
  
  


• Administrative:
  
  
  
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  
  
  • Providing routine clerical support as needed
  
  
  
  

Minimum qualifications

Education:

• High School Diploma / GED

Experience:

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations


• The ability to work with diverse internal and external constituencies

• This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).