Representative Customer Service | Pulmonology | Full-Time | Days

UF Health; Saint Augustine (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health in Saint Augustine is seeking a friendly Customer Service Representative to greet patients and help create a positive experience. You will schedule appointments, maintain medical records, and act as a key liaison between patients and healthcare staff to ensure timely, professional assistance.

Required is a High School Diploma or GED, with 1–2 years of customer service experience. Medical terminology knowledge is a plus, and strong communication and interpersonal skills are essential.

Qualifications

• Demonstrated effective verbal and written communication.
• Ability to handle stressful situations professionally, courteously, and effectively.
• Basic understanding of medical terminology.
• Strong customer service and interpersonal skills.

Responsibilities

• Schedule appointments for patients.
• Maintain medical records.
• Provide timely, professional assistance as liaison between patients and healthcare staff.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Stress management

Medical terminology (basic)

Education

High school diploma or GED

Job description

Overview

Position Summary

Begin a rewarding career in healthcare with a great organization where your growth and contribution matter. As the welcoming face of our clinic, you will help create a positive experience for every patient while building valuable skills in healthcare.

Under the direction of the Supervisor, the Customer Service Representative serves as a key liaison between patients and healthcare staff by scheduling appointments, maintaining medical records, and providing timely, professional assistance.

Qualifications

Education

Required: High School Diploma or GED.
Preferred: Completion of a Medical Terminology course.

Required Skills

• Demonstrated effective verbal and written communication skills.
• Ability to handle stressful situations professionally, courteously, and effectively.
• Basic understanding of medical terminology.
• Strong customer service and interpersonal skills.

Required Experience

• One to two (1–2) years of customer service experience.

Preferred Experience

• Two (2) years of customer service experience in a healthcare-related environment.

Patient Population

• Responsible for serving patients across all age groups.