Patient Service Representative

Akron Children's Hospital; Hudson (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

Akron Children's Hospital in Hudson, OH is seeking a dedicated Patient Service Representative to provide front-desk and patient-facing services, including visit preparation, arrival/departure support, and payment processing.

The role emphasizes friendly patient interactions, accurate scheduling, co-pay collection, and coordination with care teams to ensure a positive patient experience. Onsite, full-time, 80 hours bi-weekly.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare setting preferred.
• Familiarity with medical terminology preferred.
• Experience with Microsoft Office and scheduling systems preferred.

Responsibilities

• Greet patients and families and respond promptly to questions and requests.
• Handle at-service tasks such as visit prep, co-pay collection, and patient tracking under supervision.
• Schedule patient visits and diagnostic testing per hospital procedures.
• Manage payors and collect co-pays.
• Complete routine clerical tasks including faxing, copying, filing, mailings, and messages.
• Maintain front desk inventory and coordinate with staff.
• Prioritize workloads to ensure smooth office operation.
• Ensure clean and orderly waiting area and work space.
• Assist with cross-coverage of clerical duties.
• Ensure HIPAA compliance.
• Other duties as required.

Skills

Interpersonal skills

Scheduling

Healthcare experience

Microsoft Office

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Full-Time: 80 Hours Bi-Weekly

Variable Days

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite