Representative Client Service I | Neuro Registration |Full-Time | Days

UF Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health is seeking an organized front-desk/registration specialist to support a busy outpatient department. The role involves scheduling appointments, interviewing patients for demographic and financial information, and registering patients for billing and insurance purposes.

The ideal candidate has a High School Diploma or GED and at least one year of experience with third-party payors; healthcare experience and knowledge of ICD-9/CPT coding are preferred.

Qualifications

• High School Diploma or GED required (or equivalent).
• 1 year of experience with third-party payors preferred.
• Up to 4 years of clerical/customer service experience in healthcare preferred.
• Knowledge of ICD-9 and CPT coding preferred; medical terminology course helpful.

Responsibilities

• Schedule patient appointments.
• Interview patients to collect demographic and financial information.
• Register patients and complete registration functions.
• Obtain signatures and documentation for billing and insurance purposes.
• Order laboratory tests and other tests via the computer system per physician guidance.
• Perform end-of-day disposition and gather relevant statistics.
• Greet patients and act as liaison between patients, nurses, physicians, and others.

Skills

Customer service

Attention to detail

Verbal communication

Data entry

Cashiering

Organization

Education

High School Diploma or GED

Tools

Computer systems

Job description

Overview
Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Overview
Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.
Qualifications
Age of Patients Served: All age groups
Required Education: High School Diploma or GED
Required Experience

• One (1) year of experience working with third-party payors
  

Preferred Experience

• Up to four (4) years of clerical and/or customer service experience, preferably in a healthcare setting
• Experience with data entry and reviewing patient demographic information using computer systems
  

Preferred Licensure/Certifications

• Knowledge of ICD-9 and CPT coding preferred
• Completion of a medical terminology course preferred but not required
  

Required Skills And Competencies

• Strong decision-making skills and initiative
• High attention to detail and accuracy
• Excellent verbal communication skills in English
• Basic arithmetic skills for cashiering functions
• Proficiency in data entry
• Ability to prioritize tasks and organize workflow effectively
• Ability to manage stressful situations in a professional, customer service-oriented manner