Representante de Ventas en Línea (E-commerce)

Placements24; United States; Remote; USD 42,000 - 72,000; Full time

Benefits offered by this job

Base salary plus commission

Remote work opportunity

Professional development and training

Job summary

Placements24 is seeking an Online Sales Representative for a fully remote, US-based e-commerce client. You will handle inquiries, process orders, and guide customers toward purchases to deliver an exceptional online shopping experience.

Ideal candidates have strong Spanish communication skills, experience in sales or customer service, and proficiency with CRM/OMS tools. You will work independently while collaborating with marketing and fulfillment teams to optimize the customer journey.

Qualifications

• Experience in sales or customer service in an online/store setting.
• Spanish language proficiency (verbal and written).
• Familiarity with CRM and order management software.
• Knowledge of e-commerce platforms and online shopping.

Responsibilities

• Respond to customer inquiries via email, chat, and phone about products and orders.
• Assist customers in navigating the online store and making purchase decisions.
• Process online orders accurately and efficiently; verify details.
• Resolve customer issues with professionalism and aim for satisfaction.
• Provide product information and support to customers and prospects.
• Follow up on orders and inquiries to ensure a smooth experience.
• Identify upsell/cross-sell opportunities where relevant.
• Maintain records of interactions in the CRM system.
• Collaborate with marketing and fulfillment to ensure a seamless journey.
• Stay updated on product knowledge and promotions.

Skills

Sales experience

Customer service

Spanish language

CRM software

Order management

Remote work

Education

High school diploma or equivalent

Some college coursework

Tools

CRM software

Order management systems

Job description

About the Role

Our client, a fast-growing e-commerce retailer, is seeking a motivated and customer-focused Online Sales Representative to join their fully remote team. In this vital role, you will be the primary point of contact for customers, assisting them with inquiries, processing orders, and ensuring a positive online shopping experience. This is a remote-first position, perfect for individuals who excel in communication and possess a strong understanding of online sales and customer service. You will be instrumental in driving sales, building customer loyalty, and contributing to the success of our digital storefront. We are looking for a proactive individual ready to make a significant impact from the comfort of their home office.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone regarding products, orders, and shipping.
• Assist customers in navigating the e-commerce website and making purchase decisions.
• Process online orders accurately and efficiently, ensuring all details are correct.
• Handle customer complaints and issues with professionalism and aim for satisfactory resolutions.
• Provide product information and support to potential and existing customers.
• Follow up on orders and inquiries to ensure customer satisfaction.
• Identify opportunities to upsell or cross-sell products where appropriate.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with marketing and fulfillment teams to ensure a smooth customer journey.
• Stay updated on product knowledge and company promotions.

Requirements

• Proven experience in sales, customer service, or a related role, preferably in an e-commerce environment.
• Excellent verbal and written communication skills in Spanish.
• Strong understanding of online retail and e-commerce platforms.
• Proficiency with CRM software and order management systems.
• Ability to work independently and manage time effectively in a remote setting.
• Excellent problem-solving and conflict-resolution skills.
• Customer-centric mindset with a passion for providing exceptional service.
• High school diploma or equivalent; some college coursework or a degree is a plus.
• Must have a reliable internet connection and a dedicated workspace.
• Ability to adapt to changing priorities and learn new products quickly.

Benefits

Our client offers a competitive base salary plus commission opportunities, providing significant earning potential. This fully remote position offers unparalleled flexibility and work-life balance. Comprehensive training on products and systems is provided. Employees have access to ongoing professional development and growth opportunities within the company. Join a vibrant and supportive team environment dedicated to online success. This role is key to our customer engagement strategy, supporting our operations nationwide from Mexico City .