Representante de Atención al Cliente en Seguros - Comisión

Penny Parvi, American Family Insurance; Kelso (WA); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonus

Company parties

Paid time off

Training & development

Commission eligibility

Descrizione del lavoro

Penny Parvi, American Family Insurance is seeking a Customer Service Representative to deliver excellent customer experiences for potential and existing clients. You will identify opportunities to cross-sell and coordinate with sales specialists for follow-up.

You will assist the agency owner in achieving service goals. Primary duties include handling inquiries on coverages, billing, claims, and products, while maintaining customer relationships and following agency procedures.

Competenze

• Demonstrated customer service experience
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills

Mansioni

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes change to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees

Descrizione del lavoro

Penny Parvi, American Family Insurance is seeking a Customer Service Representative to deliver excellent customer experiences for potential and existing clients. You will identify opportunities to cross-sell and coordinate with sales specialists for follow-up.

You will assist the agency owner in achieving service goals. Primary duties include handling inquiries on coverages, billing, claims, and products, while maintaining customer relationships and following agency procedures.