Insurance Customer Experience Advisor

Penny Parvi, American Family Insurance; Kelso (WA); In loco; USD 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonus

Company parties

Competitive salary

Training & development

Benefits

Hourly pay + commissions

Paid training

Paid time off

Descrizione del lavoro

The Customer Service Representative position at Penny Parvi, American Family Insurance supports the agency owner by delivering outstanding customer experiences and handling inquiries about coverages, billing, claims, and products. The role coordinates with sales specialists for follow-up and helps the agency achieve its service goals.

You will build trust with clients, identify cross-selling opportunities, schedule appointments, and assist customers through processes with clear communication and

Competenze

• Demonstrated customer service experience.
• Effective communication skills.
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
• Solid knowledge and understanding of basic mathematical skills.

Mansioni

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
• Drives customer satisfaction by following J.D. Power's best practices: Personal Insurance Review, rate revision notification, and claims process.
• Processes change to existing accounts and policies.
• Serves as a liaison on behalf of the customer between the agency and various business partners.
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees.

Conoscenze

Customer service

Communication skills

PC software

Numerical skills

Strumenti

Microsoft Office

Internet Explorer

Descrizione del lavoro

The Customer Service Representative position at Penny Parvi, American Family Insurance supports the agency owner by delivering outstanding customer experiences and handling inquiries about coverages, billing, claims, and products. The role coordinates with sales specialists for follow-up and helps the agency achieve its service goals.

You will build trust with clients, identify cross-selling opportunities, schedule appointments, and assist customers through processes with clear communication and