Senior Collections Specialist (Onsite) – Frisco TX

Fifth Third Bank; Frisco (TX); On-site; USD 38,000 - 62,000; Full time

Job summary

Fifth Third Bank in Frisco, Texas is seeking a Collections Representative III to handle delinquency communications and resolution across multiple channels. The role emphasizes customer service, regulatory compliance, and collaborative problem-solving within a risk-aware framework.

Ideal candidates have 3-4 years in collections and strong MS Office skills, with bilingual Spanish being a plus. This onsite position operates in a fast-paced banking environment with a broad range of duties.

Qualifications

• 3-4 years of Collections and Customer Service Experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• High-level proficiency in Microsoft Suite.
• Bilingual Spanish preferred.

Responsibilities

• Communicates with late stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses.
• Promptly handles inbound customer calls/emails/texts related to delinquency, hardship, complaints, system shut-off, or loan assumptions.
• Documents all customer interactions/account activities with concise and detailed notes.
• Adheres to Dividend policies and procedures, including State and Federal collection regulations.
• Other projects and duties as assigned.

Skills

High School diploma

Collections experience

Customer service

Microsoft Office

Bilingual Spanish

Salesforce

Education

High School diploma or equivalent

Tools

Salesforce

Job description

Fifth Third Bank in Frisco, Texas is seeking a Collections Representative III to handle delinquency communications and resolution across multiple channels. The role emphasizes customer service, regulatory compliance, and collaborative problem-solving within a risk-aware framework.

Ideal candidates have 3-4 years in collections and strong MS Office skills, with bilingual Spanish being a plus. This onsite position operates in a fast-paced banking environment with a broad range of duties.