Senior Collections Specialist III — Delinquency Resolution

Fifth Third; Frisco (TX); On-site; USD 45,000 - 63,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Fifth Third Bank is seeking a Collections Resolution Specialist III onsite in Frisco, TX. You will engage with late-stage delinquent customers via calls, emails, and texts to reduce losses, offering payment solutions and coordinating with multiple departments to resolve issues while maintaining compliance.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced banking environment.

Qualifications

• High School diploma or equivalent.
• 3-4 years of Collections and Customer Service Experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• High-level proficiency in Microsoft Suite.
• Ability to multitask, prioritize projects, and report to several managers.
• A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks.
• Ability to work independently as well as collaboratively.
• Desire to work in an entrepreneurial but highly professional culture.
• Experience with Salesforce preferred.
• Bilingual- Spanish preferred.

Responsibilities

• Communicates with late stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship
• Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions
• Communicates as necessary to third-party servicer account changes or required adjustments
• Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance
• Performs skip tracing activities as needed to locate and contact delinquent customers
• Document all customer interactions/account activities with concise and detailed account notes
• Adhere to all Dividend policies and procedures, including State and Federal collection regulations
• Other projects and duties as assigned

Skills

Organizational skills

Attention to detail

Verbal and written communication

Multitasking

Independent and collaborative

Entrepreneurial mindset

Microsoft Office proficiency

Team coordination

Bilingual - Spanish (preferred)

Education

High School diploma or equivalent

Tools

Salesforce

Job description

Fifth Third Bank is seeking a Collections Resolution Specialist III onsite in Frisco, TX. You will engage with late-stage delinquent customers via calls, emails, and texts to reduce losses, offering payment solutions and coordinating with multiple departments to resolve issues while maintaining compliance.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced banking environment.