Replacement Account Representative

The Hertz Corporation; Chicago (IL); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

40% off Hertz Rentals

Paid Time Off

Medical, Dental & Vision

401(k) employer matching

Paid Parental Leave & Adoption Support

Employee Assistance Program

Educational Reimbursement & Discounts

Pet/Identity Theft/Critical Illness &

Job summary

The Hertz Corporation is hiring a Replacement Account Representative in a hybrid role based at the Wheels office in Chicago. You will serve as the liaison for Hertz Rental Car, supporting fleet operations from reservation through invoicing while driving revenue growth.

Ideal candidates will have a strong customer-service focus, excellent communication, and the ability to work independently with minimal supervision. Proficiency in MS Office and collaboration across teams is essential.

Qualifications

• High school diploma or GED required; associates/bachelor preferred.
• Demonstrated passion for delivering exceptional customer service.
• Strong written and verbal communication skills.
• Excellent organizational and prioritization abilities.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office Suite.

Responsibilities

• Develop and maintain understanding of rental and fleet systems to support daily operations.
• Support Fleet Account Managers by applying critical thinking to resolve issues.
• Assist with new hire training classes for Fleet Account teams.
• Provide support through entire rental lifecycle from reservation to invoicing.
• Collaborate with a diverse team to deliver premier service.
• Identify and implement process improvements to increase efficiency.
• Communicate professionally with VPs, C-suite executives, and stakeholders.

Skills

Customer service

Communication

Problem solving

Time management

Independent worker

Microsoft Office

Team collaboration

Flexibility

Analytical skills

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Day in Life:

The Replacement Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the fleet company. Main responsibilities will be account management along with increasing revenue and market share.

This rate for this position is $18 per hour.

What You’ll Do:

• Develop and maintain a thorough understanding of rental and fleet operating systems to effectively support daily operations.
• Support Fleet Account Managers by applying critical thinking and problem-solving skills to resolve customer and operational issues.
• Assist with the facilitation and coordination of new hire training classes for Fleet Account teams.
• Provide support to fleet partners throughout the entire rental lifecycle, from reservation creation through final invoicing.
• Collaborate as part of a diverse team dedicated to delivering premier service to both internal and external customers.
• Identify, develop, and implement process improvements to streamline workflows and increase operational efficiency.
• Communicate professionally with Vice Presidents, C-suite executives, and other key stakeholders within client organizations.

What We’re Looking For:

• High school diploma or GED required; associate or bachelor's degree preferred.
• Demonstrated passion for delivering exceptional customer service.
• Strong written and verbal communication skills with excellent grammar and professionalism.
• Excellent organizational, critical thinking, and decision-making abilities, including effective time management and prioritization skills.
• Proven ability to work independently and manage responsibilities with minimal supervision.
• Proficient in Microsoft Office Suite, including Excel, PowerPoint, and Word.
• Solution-oriented mindset with the ability to leverage analytical and customer service skills to resolve challenges effectively.
• Strong ability to collaborate with internal and external stakeholders across multiple functions and geographic locations.
• Flexible and adaptable, with the ability to perform effectively in dynamic and ambiguous environments.
• Results-driven professional with strong problem-solving skills and the ability to make sound business decisions.
• Goal-oriented with a demonstrated ability to work autonomously while meeting performance objectives.
• Knowledge of Hertz Local Edition (HLE) operations and/or Hertz systems is a plus.
• Hybrid work schedule at the Wheels office 3 days per week

What You’ll Get:

• 40% off any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

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