Part Time Customer Service Associate

Hertz; Nashville (TN); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Rental discount

Health plan

401(k) plan

Parental leave

Employee assistance

Educational reimbursement

Voluntary insurance

Park discounts

Gym discounts

Job summary

Hertz is hiring a Part Time Customer Service Associate in Nashville, TN. You will provide outstanding service at the counter, resolve guest issues, and contribute to a culture of empowerment for staff.

This role centers on first contact resolution and building long-term customer loyalty. You will collaborate with leadership to analyze NPS data, communicate results, and drive actions to enhance guest satisfaction while upholding all corporate policies and procedures.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Provide customer service at the counter and resolve issues with hospitality.
• Serve as the primary Net Promoter Score (NPS) liaison for management.
• Analyze NPS results and implement plans to improve guest satisfaction.
• Ensure adherence to corporate policies and procedures.

Skills

Customer service

Operations experience

Sales experience

Communication skills

Leadership

Problem solving

Job description

Part Time Customer Service Associate

Provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wages: $16.00 per hour

Qualifications

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Apply today and shift your career into drive for tomorrow!

Benefits and Perks

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more