Customer Service Associate

Hertz; Madison (WI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Rental discount

Medical/Dental/Vision

401(k) matching

Parental leave

Employee assistance

Educational reimbursement

Voluntary insurance

Theme park & gym discounts

Job summary

Hertz is hiring a Customer Service Associate in Madison, WI to provide exceptional service at the counter and resolve issues with professionalism. You will act as the primary NPS liaison, communicating actions and improving guest satisfaction through analysis of feedback.

The role requires strong communication, leadership, and problem-solving skills, with a focus on following corporate policies and delivering above-and-beyond service to customers and employees alike.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent oral and written communication skills; strong relationship-building and leadership abilities.

Responsibilities

• Provide customer service that resolves issues at the counter and ensures high hospitality standards.
• Serve as the primary Net Promoter Score (NPS) liaison for management and communicate performance actions.
• Analyze NPS results and implement plans to improve guest satisfaction.
• Ensure corporate policies and procedures are understood and followed by staff.

Skills

Customer service

Operations experience

Sales experience

Communication skills

Leadership

Problem-solving

Job description

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $18.00/hr.

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts - Theme Park Tickets, Gym Discounts & more

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