Replacement Accounts Representative

The Hertz Corporation; Jackson (MS); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

40% Hertz discount

Paid time off

Medical/Dental/Vision

401(k) match

Parental leave

Employee assistance program

Educational reimbursement

Voluntary insurance

Job summary

The Hertz Corporation seeks an Account Representative in Jackson, MS to act as the liaison between Hertz and fleet partners and to manage accounts, driving revenue growth and market share while delivering premier service.

You will develop expertise in rental and fleet systems, support Fleet Account Managers, and train new-hire staff. Strong communication, organization, and analytical skills are essential.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• HLE and Hertz systems experience preferred.
• Passion for customer service.
• Well-developed communication skills.
• Excellent organizational skills.
• Demonstrated ability to work effectively both independently and within a team environment.
• Strong management-level decision-making skills.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Critical thinker with strong analytical abilities.
• Solution-oriented, leveraging both analytical and customer service skill sets.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Strong ability to influence and drive results.
• Flexible and adaptable, with the ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Results-driven with sound decision-making.

Responsibilities

• Develop a thorough understanding of rental and fleet operating systems.
• Support Fleet Account Managers by applying critical thinking and problem-solving skills to daily operations and customer needs.
• Enhance training and facilitation skills by regularly conducting new-hire training sessions for Fleet Accounts.
• Collaborate with a diverse team dedicated to delivering premier service to both internal and external customers.
• Support Fleet partners throughout the rental lifecycle, from reservation creation through invoicing.
• Learn to develop and implement process improvements that streamline tasks and increase operational efficiency.
• Communicate professionally with Vice Presidents, C-suite executives, and other key stakeholders within client organizations.

Skills

Verbal communication

Written communication

Microsoft Office

Analytical skills

Problem solving

Team collaboration

Decision making

Time management

Customer service

Adaptability

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

HLE experience

Hertz systems

Job description

Day in Life:

The Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the fleet company. The Account Representative’s main responsibly will be account management along with increasing revenue and market share.

This position starts at $18 hour commensurate of experience.

What You’ll Do:

• Develop a thorough understanding of rental and fleet operating systems.

• Support Fleet Account Managers by applying critical thinking and problem-solving skills to daily operations and customer needs.

• Enhance training and facilitation skills by regularly conducting new-hire training sessions for Fleet Accounts.

• Collaborate with a diverse team dedicated to delivering premier service to both internal and external customers.

• Support Fleet partners throughout the rental lifecycle, from reservation creation through invoicing.

• Learn to develop and implement process improvements that streamline tasks and increase operational efficiency.

• Communicate professionally with Vice Presidents, C-suite executives, and other key stakeholders within client organizations.

What We’re Looking For:

• High school diploma or equivalent required; bachelor’s degree preferred.

• Hertz Local Edition (HLE) and Hertz systems experience preferred.

• Passion for customer service.

• Well-developed communication skills.

• Excellent organizational skills.

• Demonstrated ability to work effectively both independently and within a team environment.

• Strong management-level decision-making skills.

• Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.

• Critical thinker with strong analytical abilities.

• Solution-oriented, leveraging both analytical and customer service skill sets.

• Ability to collaborate with internal and external stakeholders across multiple functions and locations.

• Strong ability to influence and drive results.

• Flexible and adaptable, with the ability to work effectively in ambiguous situations.

• Excellent verbal and written communication skills.

• Results-driven with the ability to make sound decisions and solve problems.

• Ability to work with minimal supervision in a goal-oriented environment.

• Ability to see the big picture while leveraging critical thinking and decision-making skills.

• Excellent organization, time management, delegation, and prioritization skills.

What You’ll Get:

• 40% off any standard Hertz Rental

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture — and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran