Repairs Surveyor

Amplius

Milton-Freewater (OR)

Hybrid

USD 54,000 - 66,000

Full time

39 hours ago

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Benefits offered by this job

Flexible working

Pension contributions

Cycle to work scheme

Employee Assistance Programme

State of the art IT equipment

Volunteer days

Job summary

Amplius is hiring a Repairs Surveyor to join the Property Operations team. This permanent, full-time role is based in hybrid locations including Milton Keynes, Rushden, Peterborough or Boston, with travel to properties as needed.

You will survey homes for defects, respond to complaints, and produce reports to support repair decisions. The job requires a building qualification and a Level 3 QCF housing management qualification or willingness to pursue one.

Qualifications

Experience with building defects and surveys or inspections.
Strong written and verbal communication for clear reports and customer service.
Commitment to service excellence and delivering high-quality customer experience.

Responsibilities

Survey customers’ homes, identify property defects and recommend solutions through to completion.
Review and respond to customer complaints, ensuring commitments are met and issues resolved promptly.
Produce clear written reports following inspections to support decisions and repair outcomes.
Monitor repair performance against KPIs, including first-time fix rates and customer satisfaction.
Inspect completed works to ensure quality, health and safety compliance, and policy adherence.
Manage a portfolio of homes, coordinating with customers, teams, and on-call rota.

Skills

Surveying

Customer service

Report writing

Education

Level 3 QCF recognised housing management qualification

Job description

Salary £44,858.80 (plus car allowance of £2,750.28) per year

Location Hybrid - Milton Keynes, Rushden, Peterborough or Boston

Permanent, Full Time vacancy that will close in 3 days at 23:59 BST.

The Vacancy

Are you experienced in housing repairs and maintenance? Join our Property Operations team as a Repairs Surveyor, helping keep customers’ homes safe, well maintained and repaired to a high standard.

Salary: £44,858.80 (plus car allowance of £2,750.28) per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Hybrid - weekly office presence in Milton Keynes, Rushden, Peterborough or Boston. This role will involve daily travel to properties in various locations.

Snapshot of your role

Survey customers’ homes, identify property defects and recommend appropriate solutions through to completion.
Review and respond to customer complaints, making sure commitments are followed through and issues are resolved promptly.
Produce clear written reports following inspections to support decisions and repair outcomes.
Monitor repair performance against KPIs, including first-time fix rates, customer satisfaction and job completion times.
Inspect completed works to check quality and ensure they meet health and safety requirements, building standards and internal policies.
Manage a portfolio of homes, working with customers, the Customer Service Team, Property Services Management and other colleagues, including supporting the out-of-hours emergency service through the call-out rota.

What You’ll Need To Thrive In This Role

A building-related qualification or relevant experience, alongside a Level 3 QCF recognised housing management qualification, or a willingness to work towards one.
Good working knowledge of buildings, associated defects, housing repairs and maintenance.
Experience of identifying property defects and carrying out surveys or inspections, with the ability to recommend appropriate solutions.
Strong written and verbal communication skills, with the ability to produce clear reports and provide a customer-focused service.
A commitment to service excellence and delivering a high-quality customer experience.

Important - DBS clearance, a full UK drivers’ licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

Closing: 23 September

Interviews in Rushden: 29 September

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

The Benefits