Area Planner

The Guinness Partnership; United States; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Holidays: 25 days + 5 optional

Pension scheme with Guinness match up

Benefits portal

Performance pay

Life assurance

Health plan options

Travel season ticket loan

Job summary

The Guinness Partnership is seeking a Repairs Scheduler to coordinate day-to-day scheduling of Responsive Repairs Operatives. The role involves planning, booking, and rescheduling appointments to fit residents' needs while maintaining accurate records in our systems.

You'll work in a hybrid model, liaising with residents, operatives and internal teams to ensure efficient job allocation and high standards of customer service, with a focus on continuous improvement.

Qualifications

• Experience in customer-focused environments.
• Experience recording data accurately and using databases.
• Ability to work under pressure in a fast-paced setting.

Responsibilities

• Coordinate day-to-day scheduling of Responsive Repairs Operatives.
• Plan work to meet residents' needs and appointments.
• Book, reschedule, and update records in systems.
• Maintain effective communication with residents and internal teams.
• Support continuous service delivery improvements.

Skills

Customer service

Scheduling

Communication

Data entry

Time management

Database experience

Tools

DRS

CRM systems

MS Excel

Job description

Repairs operation. This is a permanent role, working 40 hours per week across operational hours of 8:00 am to 7:00 pm, Monday to Friday, plus Saturday mornings. Later shifts and Saturday working are delivered on a rota basis. We currently operate a hybrid working model, combining office and home working. You will play a key role in coordinating the day-to-day scheduling of Responsive Repairs Operatives, ensuring work is planned efficiently and appointments are arranged to meet the needs of our residents. The role involves managing operatives' schedules, booking and rescheduling appointments, maintaining accurate records, and updating systems to ensure repair activities are effectively monitored and tracked. Working closely with residents, operatives and internal teams, you will help ensure clear communication, effective job allocation and a high standard of customer service. You will also contribute to the continuous improvement of service delivery and operational performance.

Essential requirements of the role

• Experience working in a customer-focused environment.
• Experience of working to agreed performance targets and service standards.
• Excellent verbal and written communication skills.
• Proven ability to work methodically, follow established procedures, and accurately record data and information.
• Ability to work effectively in a fast-paced environment and under pressure.
• Experience using databases and maintaining accurate records.

Desirable skills and experience

• Experience working within social housing.
• Experience managing high-volume data processing activities.
• Experience working with subcontractors.
• Excellent organisational and time management skills.
• Experience using DRS.

To find out more about the role and key responsibilities, please review the attached role profile.

Benefits

• Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay: Annual Performance Score bonus subject to eligibility
• Life Assurance: For peace of mind
• Guinness provides three times salary life cover in the event of your death
• Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
• Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme TPBN1_UKTJ