Manager, System Repair and Test

Jobtailor; San Jose (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Jobtailor in San Jose, CA seeks an experienced Repair Operations Manager to lead daily electronics repair and RMA workflows, from diagnosis through rework and final test, ensuring on-time delivery.

You will manage a repair team, drive root-cause analysis with engineering and quality, and own key metrics like turnaround time, yield, scrap rate, and cost per unit. Strong cross-functional communication is essential.

Qualifications

• Bachelor's degree in electronics or engineering or equivalent experience.
• 5+ years in electronics repair, RMA, or manufacturing operations.
• 2+ years in people leadership and cross-functional collaboration.

Responsibilities

• Oversee daily repair and RMA operations from diagnosis through final test.
• Lead, schedule, and develop the repair technician team.
• Own repair metrics including turnaround time, yield, scrap rate, and cost per unit.
• Drive root-cause analysis on recurring failures and coordinate with engineering and quality.

Skills

Electronics Repair

RMA Operations

Troubleshooting

Root-Cause Analysis

Repair Documentation

Operational Metrics

Turnaround Time Management

Yield Management

Cost Management

ESD Compliance

Cross-Functional Communication

Education

Bachelor's Degree in Electronics

Bachelor's Degree in Engineering

Tools

ERP Systems

MES

Job description

• Manage daily repair and RMA operations from diagnosis through rework and final test
• Lead, schedule, and develop the repair technician team
• Own repair metrics, including turnaround time, yield, scrap rate, and cost per unit
• Drive root-cause analysis on recurring failures and close the loop with engineering and quality
• Manage spare parts and component availability to protect throughput
• Maintain work instructions and repair documentation
• Ensure ESD and floor-safety compliance
• Coordinate escalations and priority units with customer support and account teams

Requirements

• 5+ years in electronics repair, RMA, or manufacturing operations
• 2+ years managing a team
• Strong board-level and system-level troubleshooting ability
• Track record owning operational metrics, including yield, turnaround time, and cost
• ERP or MES experience for tracking repair workflow
• Bachelor's degree in electronics, engineering, or a related field, or equivalent experience
• Strong cross-functional communication
• Experience coordinating across engineering, supply chain, and customer support

Core Competencies

Demonstrates expertise in managing electronics repair operations, including team leadership, operational metrics ownership, and cross-functional coordination. Proficient in troubleshooting, documentation maintenance, and ensuring compliance with safety standards.

Highest-signal resume keywords

• Electronics Repair Management
• Team Leadership
• Operational Metrics Ownership
• Board-Level Troubleshooting
• ERP or MES Experience

Hard Skills

• Electronics Repair
• RMA Operations
• Troubleshooting
• Root-Cause Analysis
• Repair Documentation
• Operational Metrics
• Turnaround Time Management
• Yield Management
• Cost Management
• ESD Compliance

Soft Skills

• Cross-Functional Communication

Certifications & Qualifications

• Bachelor's Degree in Electronics
• Bachelor's Degree in Engineering

Industry Keywords

• Manufacturing Operations
• Repair Workflow
• Spare Parts Management
• Quality Assurance
• Customer Support Coordination