Repair & Shop Supervisor

Flow Control Group; Longwood (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

F.J. Nugent & Associates Inc. is seeking a Repair & Shop Supervisor to act as an ambassador for the company and manage the service department's workflow. Responsibilities include answering calls and emails, scheduling repairs, and coordinating with the Shop Manager to maintain schedules.

The role requires a high school diploma, at least two years in a mechanical setting, and a valid driver’s license. This position is based on-site in Florida with standard Monday–Friday hours.

Qualifications

• High School Diploma/GED required.
• 2+ years in a mechanical environment.
• Driver’s license and reliable transportation.

Responsibilities

• Answering customer calls and emails.
• Resolving customer issues and inquiries in a timely manner
• Creating estimates for equipment repairs
• Ordering repair materials as required depending on the scope and needs of each job
• Following up on repair part orders to ensure timely service to customers
• Follow up with Sales on customer approvals for any needed repairs
• Supervises a group of shop employees and oversees their day-to-day activities to ensure efficient repair operations.
• Performs other duties as assigned by the manager.

Skills

Customer service

Problem solving

Detail oriented

Communication

Teamwork

Time management

Organizational skills

Mechanical background

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

About Us

F.J. Nugent & Associates Inc. is a full service Manufacturer's Representative organization serving the water and wastewater industry since 1996. We represent a variety of pumps, submersible sewage and positive displacement pumps, lime slaking equipment, odor control equipment, and remote monitoring and level control equipment.

Visit our Website: nugentco.com

Responsibilities & Qualifications

Summary

The Repair & Shop Supervisor serves as an ambassador for the Company and is responsible for maintaining the flow and objectives of the service department. This person will answer service calls, emails, and schedule repair work. Involves working with other coordinators and the Shop Manager to ensure efficiency and accuracy and maintain repair schedules.

Duties/Responsibilities

• Answering customer calls and emails.
• Resolving customer issues and inquiries in a timely manner
• Creating estimates for equipment repairs
• Ordering repair materials as required depending on the scope and needs of each job
• Following up on repair part orders to ensure timely service to customers
• Follow up with Sales on customer approvals for any needed repairs
• Supervises a group of shop employees and oversees their day-to-day activities to ensure efficient repair operations.
• Performs other duties as assigned by the manager.

Competencies

• Strong problem-solving skills.
• Must be detail-oriented.
• Ability to maintain composure in a fast-paced environment.
• Strong Customer service and consultative skills.
• Able to work in a team environment.
• Strong work ethic.
• Technical/mechanical background is a plus.
• Excellent verbal and written communication skills, with proven ability to clearly communicate with customers.
• Excellent organizational skills.
• Excellent time management skills, with proven ability to meet deadlines.
• Proficient with Microsoft Office Suite and/or related software.
• Positive attitude and desire to grow an existing sales & service business.

Work Environment

• This job operates primarily in an office environment on the company site with some interaction with a warehouse/shipping environment.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This will also require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday, as needed.

Required Education and Experience

• High School Diploma/GED
• 2+ years in a mechanical environment.
• Driver’s license and reliable transportation.

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Why Build a Career with Us?

Everyone’s an Owner of the Company

Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits

Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program

Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development

FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities

With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.