Inside Sales Representative

Flow Control Group; Souderton (Montgomery County); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Holidays

Parental leave

Wellness resources

Employee referrals

Job summary

Anchor Pump, part of Flow Control Group, is seeking a customer-focused professional to manage orders and communications with customers in a fast-paced, office-based role in the United States. You will serve as the primary contact by phone and email, provide pricing and availability, and coordinate with suppliers to ensure timely deliveries.

The role emphasizes strong organizational skills, clear communication, and a proactive approach to resolving order issues.

Qualifications

• Strong customer-service focus with ability to build relationships.
• Excellent communication via phone and email.
• Comfort handling inquiries and resolving issues professionally.
• Ability to work independently with minimal supervision.

Responsibilities

• Maintain positive customer relationships via phone and email.
• Provide price and availability for standard or specialty items.
• Take and solicit orders by phone and email; process orders.
• Coordinate with stock and suppliers; expedite orders and track deliveries.
• Follow up on orders to ensure timely delivery and resolve issues.
• Assist shipping/receiving and attend essential trainings, including vendor locations.

Skills

Customer service

Communication

Phone & email support

Problem solving

Time management

Tools

Order entry system

Job description

About Us

Founded in 1981, Anchor Pump has been supplying quality products to industrial customers with an emphasis on service. We have grown our team and product offering through strategic acquisitions, and now offer the largest, most experienced field sales team across PA, NJ, Metropolitan NY, DE, and parts of WV.

Anchor Pump distributes Peerless Pumps, Grundfos, Variable Frequency Drives, Seals, and related engineered equipment, providing service and training seminars throughout the year.

Visit our Website: anchorpump.com

Responsibilities & Qualifications

Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Maintain and cultivate positive customer relationships and be comfortable communicating via phone and email
• Provide price and availability on any standard or specialty items directly to customers
• Take and solicit orders from customers over the phone and via e-mail Process orders, via order entry system, from our stock or directly source from suppliers
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to assure critical deliveries.
• Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers. Handle all inquiries/contacts in a professional manner.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product needs over the phone or via e-mail
• Assist with Shipping and Receiving of Products as they come in
• Periodically you will be asked to attend essential trainings at our vendor locations that may involve overnight travel.
• All travel expenses will be reimbursed and paid for by the company.

Qualifications

• Ability to address concerns and communicate clearly and efficiently
• Convey a positive, customer-friendly disposition
• Comfortability communicating with customers and coworkers on the phone
• Handle and resolve challenging problems
• Strong organizational, communication, attention to detail and time management skills
• Establish priorities, work independently, and proceed with objectives with minimal supervision
• Strong customer-service focus with a passion to exceed customer expectations
• High energy, drive and sense of responsibility
• Work Environment: This job operates in a professional office environment. This role routinely uses standard

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Anchor Pump is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company

Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits

Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program

Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development

FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities

With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.