Repair Shop Administrator

Amro Music Stores, Inc.; Memphis, Northern (TN, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company 12

Paid time off and company holidays

Employee discounts on instruments and配

Job summary

Amro Music Stores, Inc. is seeking a Repair Shop Administrator to serve as the primary contact at the Repair Shop window, coordinating between customers, directors, and internal staff.

The role ensures smooth workflow by managing intake, communication, approvals, payments, and inventory staging so technicians can stay focused at their benches. Ideal candidates are organized, dependable, enjoy direct customer interaction, and thrive in a hands-on workshop environment.

Qualifications

• 1–3 years of administrative, front-desk, or customer service experience (retail or shop environment preferred).
• Familiarity with band and orchestra instruments and basic musical terminology is strongly preferred.
• Clear, professional verbal and written communication skills with tact and patience.
• Strong attention to detail and proactive problem-solving in a fast-paced setting.
• Proficiency with computers, POS systems, customer messaging platforms, spreadsheets, and digital shipping tools.
• Ability to work a consistent weekly schedule that includes Saturdays.

Responsibilities

• Welcome walk-in customers at the repair counter and manage calls, web inquiries, and texts.
• Check in customer instruments into tracking software and resolve data discrepancies.
• Provide clear repair estimates and turnaround timelines for customers and directors.
• Run weekly audits of pending repairs and notify owners when work is complete.
• Process repair payments accurately.
• Prepare and coordinate shipping labels and return logistics for completed instruments.
• Pull, stage, and organize rental/store fleet inventory needing service.
• Answer general instrument care questions and escalate complex diagnostics when needed.

Skills

Customer service

Administrative support

Communication

Attention to detail

Tools

POS systems

Spreadsheets

Digital shipping tools

Job description

Position Overview

Amro Music is seeking a Repair Shop Administrator that will serve as the primary point of contact at our Repair Shop window, connecting customers, directors, and internal staff directly with our repair shop. This role keeps the repair department moving efficiently by managing intake, coordinating customer communication, processing approvals and payments, and staging inventory so technicians can remain focused at their benches.

If you are organized, dependable, enjoy direct customer interaction, and thrive in an active, hands-on workshop environment, we encourage you to apply.

Primary Responsibilities

• Welcome walk-in customers at the repair counter, manage incoming phone calls, and respond promptly to web inquiries and text messages.
• Check in customer instruments accurately into our tracking software, catching and resolving data discrepancies such as serial number mismatches or maintenance plan coverage early.
• Provide clear, thorough repair estimates and turnaround timelines so customers and music directors always know what to expect with their instruments.
• Run weekly audits of pending repairs to follow up on estimates awaiting customer approval and notify owners promptly once work is completed.
• Process repair payments accurately.
• Prepare and coordinate shipping labels and return logistics for completed instruments.
• Pull, stage, and organize rental and store fleet inventory needing service so technicians maintain a consistent workflow.
• Answer general instrument care and maintenance questions at the counter, escalating complex technical diagnostics to lead technicians when necessary.

Qualifications

• 1–3 years of administrative, front-desk, or customer service experience (service department, shop, or retail environment preferred).
• Familiarity with band and orchestra instruments and basic musical terminology is strongly preferred.
• Clear, professional verbal and written communication skills with the ability to navigate difficult conversations with patience and tact.
• Strong attention to detail and proactive problem-solving skills in a fast-paced environment.
• Proficiency with computers, point-of-sale (POS) systems, customer messaging platforms, spreadsheets, and digital shipping tools.
• Ability to work a consistent weekly schedule that includes Saturdays.

Benefits & Compensation

• Competitive hourly pay commensurate with experience
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• Paid time off (PTO) and company holidays
• Employee discounts on instruments, accessories, and print music