Repair Shop Administrator

AMRO Music Stores Inc; Memphis (TN); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan with company‑m

Paid time off

Company holidays

Employee discounts on instruments

Job summary

AMRO Music Stores Inc. in Memphis, TN is seeking a Repair Shop Administrator to be the primary contact at the Repair Shop window, connecting customers with the repair team and staff. You will manage intake, communication, approvals, payments, and staging of inventory to keep technicians focused at their benches.

The role requires handling inquiries, accurate instrument check-ins, and coordinating repairs with a focus on customer satisfaction in a fast-paced workshop environment.

Qualifications

• 1–3 years of administrative/front-desk/customer service experience (retail/shop environment preferred).
• Familiarity with band/orchestra instruments and basic musical terminology is strongly preferred.
• Clear, professional verbal and written communication skills; able to handle difficult conversations with patience and tact.
• Strong attention to detail and proactive problem-solving in a fast-paced environment.
• Proficiency with computers, POS systems, customer messaging platforms, spreadsheets, and digital shipping tools.
• Ability to work a consistent weekly schedule that includes Saturdays.

Responsibilities

• Welcome walk-in customers at the repair counter, manage incoming calls, and respond promptly to web inquiries and texts.
• Check in customer instruments into tracking software and resolve data discrepancies such as serial number mismatches or maintenance coverage issues.
• Provide clear repair estimates and turnaround timelines to customers and directors.
• Run weekly audits of pending repairs and notify owners when work is completed.
• Process repair payments accurately.
• Prepare shipping labels and coordinate return logistics for completed instruments.
• Pull, stage, and organize rental and store fleet inventory needing service to keep technicians’ workflow steady.
• Answer general instrument care questions and escalate complex diagnostics to lead technicians as needed.

Skills

Front-desk experience

Customer service

Verbal and written communication

Attention to detail

POS systems and shipping tools

Problem solving

Saturday shifts

Tools

Tracking software

Spreadsheets

Job description

Repair Shop Administrator

AMRO Music Stores Inc Memphis, Tennessee, United States

About this position

Description: Position Overview

Amro Music is seeking a Repair Shop Administrator that will serve as the primary point of contact at our Repair Shop window, connecting customers, directors, and internal staff directly with our repair shop. This role keeps the repair department moving efficiently by managing intake, coordinating customer communication, processing approvals and payments, and staging inventory so technicians can remain focused at their benches.

If you are organized, dependable, enjoy direct customer interaction, and thrive in an active, hands-on workshop environment, we encourage you to apply.

Primary Responsibilities

• Welcome walk-in customers at the repair counter, manage incoming phone calls, and respond promptly to web inquiries and text messages.
• Check in customer instruments accurately into our tracking software, catching and resolving data discrepancies such as serial number mismatches or maintenance plan coverage early.
• Provide clear, thorough repair estimates and turnaround timelines so customers and music directors always know what to expect with their instruments.
• Run weekly audits of pending repairs to follow up on estimates awaiting customer approval and notify owners promptly once work is completed.
• Process repair payments accurately.
• Prepare and coordinate shipping labels and return logistics for completed instruments.
• Pull, stage, and organize rental and store fleet inventory needing service so technicians maintain a consistent workflow.
• Answer general instrument care and maintenance questions at the counter, escalating complex technical diagnostics to lead technicians when necessary.

Qualifications

• 1-3 years of administrative, front-desk, or customer service experience (service department, shop, or retail environment preferred).
• Familiarity with band and orchestra instruments and basic musical terminology is strongly preferred.
• Clear, professional verbal and written communication skills with the ability to navigate difficult conversations with patience and tact.
• Strong attention to detail and proactive problem-solving skills in a fast-paced environment.
• Proficiency with computers, point-of-sale (POS) systems, customer messaging platforms, spreadsheets, and digital shipping tools.
• Ability to work a consistent weekly schedule that includes Saturdays.

Benefits & Compensation

• Competitive hourly pay commensurate with experience
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• Paid time off (PTO) and company holidays
Employee discounts on instruments, accessories, and print music