Repair Ops Specialist

Music & Arts; Frederick (MD); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Gig leave for musicians

Job summary

A prominent music retail company in Frederick, MD is seeking a Repair Ops Specialist responsible for managing repair estimates, billing, and vendor invoices. Candidates should have strong Microsoft Office skills and a basic understanding of musical instruments. This role offers competitive pay between $22.00 and $24.00 per hour, reflecting location and experience. Benefits include medical, dental, vision, 401K, and unique gig leave opportunities for musician employees.

Qualifications

• 3-5 years of relevant work experience.
• Basic understanding of musical instruments and their components.

Responsibilities

• Submit customer repair estimates and coordinate billing.
• Troubleshoot repair tracker issues.
• Calculate department reporting and metrics.
• Monitor accuracy of repair tracker input.
• Manage billing with 3rd party repair shops.

Skills

Microsoft Office knowledge

Attention to detail

Problem-solving skills

Customer service

Ability to work independently

Team collaboration

Education

Bachelor's degree or equivalent experience

Job description

A Music & Arts Repair Ops Specialist is responsible for submitting customer repair estimates, coordinating repair billing, processing repair vendor invoices, troubleshooting repair tracker issues, calculating department reporting and metrics, monitoring repair tracker input accuracy, preparing commission payouts, and managing billing with 3rd party repair shops and affiliates.

Essential Functions (not all-inclusive):

• Collaborating with other departments, such as Repair shop managers, CA, Retail, and School services to address procedural issues and implement solutions.
• First-line support for repair tracker in the repair shops
• Assist in preparing unbilled repair report
• Assist in updating repairs within Repair tracker
• Run reporting and accurately calculate biweekly commission payout for the department
• Provide daily reporting on production metrics
• Collaborating with customers via email and phone communication
• Maintaining a file system of invoices
• Resolve Invoice Problems
• Interact with external and internal stakeholders
• Prepare and process invoices for payment on time and accurately
• Additional duties as assigned

The ideal candidate for this role will have strong Microsoft Office knowledge and a basic understanding of musical instruments and their components. Attention to detail, strong problem‑solving skills, customer service, and the ability to work independently as well as with a team are also essential qualities for the successful Repair OPS specialist.

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers – a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

To join our band, you'll need the following experience:

• Bachelor's degree or equivalent experience in a related discipline
• 3‑5 years of relevant work experience
• Knowledge of MS Office computer programs is required

Why Us? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave–take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate:

$22.00 - $24.00/hr depending on location, background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Music & Arts is an Equal Opportunity Employer

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‑818‑735‑8800 ext. 2862 or by sending an email to [e-mail].