Repair Shop Manager

Guitar Center, Inc.; Frederick, Northern (MD, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Music & Arts in Frederick, MD, seeks an Operations Manager for the repair shop to oversee day-to-day operations, supervise repair techs, and promote repair services to stores, road reps and customers.

The role emphasizes quality control, efficient turnaround, administrative duties, travel with Ed Reps, and training staff on repair methods. Ideal candidate has a Bachelor's in Repairs, 8+ years in repairs, 3 years leading teams, and a valid driver’s license.

Qualifications

• Bachelor's degree required, preferably in repairs.
• 8 years of relevant work experience.
• 3 years of experience leading teams and running day-to-day operations.

Responsibilities

• Oversee estimation of repairs for customers.
• Provide quality control of finished repairs.
• Handle administrative duties: repair tickets, parts orders, inventory.

Skills

Team leadership

Operations management

Customer relations

Microsoft Office

Education

Bachelor's Degree in Repairs

Tools

Microsoft Office

Job description

The purpose of this job is to oversee all day-to-day operations of the repair shop (including any repair techs on staff), helping to sell and promote repair service to our customer and be a support system to our stores, road reps and customers.

Essential Functions (not all-inclusive):

• Supervise and help with all estimation of repairs for customers
• Provide quality control of finished repairs
• Help with education of the most efficient repair methods and techniques to the staff
• Handle all administrative duties: production sheets, repair tickets, answering the phone, dealing with customers, reps, and retail staff, ordering parts, maintain accurate inventory.
• Provide in-school, onsite repair estimates to band directors for bulk and summer repairs
• Travel with the Ed Reps to key accounts to build and maintain a good relationship with band directors and handle any problems or questions they have.
• Provide repair clinics to directors and music education majors to help train them in minor repairs
• Maintenance of major shop tools and facilities to ensure a good working environment for your staff and personnel.
• Ensure repair turn-around time is working in the most efficient manner
• Work in customer owned instruments as well as rental fleet in an efficient & timely manner. Ensuring each instrument is repaired according to established quality guidelines.
• Additional duties as assigned.

Requirements

• Bachelor's Degree is required, preferably in Repairs.
• Valid state driver's license and automotive insurance.
• 8 years of relevant work experience (in addition to degree or years of previous experience)
• 3 years of experience leading teams and running day-to-day operations of a full service repair shop
• Novice proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Basic understanding and function of all brass, woodwind, percussion and orchestral instruments
• Basic computer knowledge for maintaining logs and commission calculations

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑ related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‑818‑735‑8800 ext. 2862 or by sending an email [e-mail]