Repair Services Account Lead: Customer & Ops Impact

ComSonics, Inc.; Harrisonburg (VA); On-site; USD 30,000 - 35,000; Full time

Job summary

ComSonics, Inc. is seeking a Customer Service Representative dedicated to repair services. You will act as the primary customer contact, coordinating repair orders, tracking spending, and preparing business reports while supporting field personnel and cross‑team collaboration.

The role emphasizes relationship building, attention to detail, and proactive problem solving, with exposure to data, spreadsheets, and ERP systems. This is a non-call-center, on-site position in Harrisonburg, VA.

Qualifications

• Associate's or Bachelor's degree preferred, or equivalent combination of education and experience.
• Customer service, account management, inside sales, administrative support, or related experience.
• Strong verbal and written communication skills.
• Experience using Microsoft Excel, Outlook, and other business systems.
• Ability to learn and effectively navigate ERP systems.

Responsibilities

• Serve as the liaison between customers and ComSonics Repair Services.
• Communicate with customers by phone and email regarding repairs, products, orders, and account questions.
• Proactively solicit repair and product business from existing and prospective customers.
• Process repair service orders and coordinate customer requests.
• Track customer spending limits and manage purchase order requirements.
• Prepare and distribute customer-facing reports, including repair activity, failure analysis, and spending reports.
• Resolve customer concerns and coordinate solutions with internal teams.
• Support regional field representatives by maintaining customer contacts, coordinating shipments, and providing account information.
• Maintain accurate customer records and communications.

Skills

Verbal communication

Written communication

Organization

Follow-up skills

Data handling

Excel proficiency

Education

Associate's or Bachelor's degree preferred

Tools

Microsoft Excel

Outlook

ERP systems

Job description

ComSonics, Inc. is seeking a Customer Service Representative dedicated to repair services. You will act as the primary customer contact, coordinating repair orders, tracking spending, and preparing business reports while supporting field personnel and cross‑team collaboration.

The role emphasizes relationship building, attention to detail, and proactive problem solving, with exposure to data, spreadsheets, and ERP systems. This is a non-call-center, on-site position in Harrisonburg, VA.