Customer Service Representative

ComSonics, Inc.; Harrisonburg (VA); On-site; USD 30,000 - 35,000; Full time

Job summary

ComSonics, Inc. is seeking a Customer Service Representative to act as the primary contact for customers across our Repair Services business.

You will manage accounts, coordinate repair orders, track spending, and prepare business reports while supporting field personnel and driving new opportunities. The role emphasizes relationship building, problem solving, and cross-team collaboration to deliver exceptional customer experiences.

Qualifications

• Associate's or Bachelor's degree preferred; equivalent education/experience considered.
• Customer service, account management, inside sales, administrative support, or related experience.
• Strong verbal and written communication skills.
• Experience using Microsoft Excel, Outlook, and other business systems.
• Ability to learn and effectively navigate ERP systems.

Responsibilities

• Serve as the liaison between customers and ComSonics Repair Services.
• Communicate with customers by phone and email regarding repairs, products, orders, and account questions.
• Proactively solicit repair and product business from existing and prospective customers.
• Process repair service orders and coordinate customer requests.
• Track customer spending limits and manage purchase order requirements.
• Prepare and distribute customer-facing reports, including repair activity, failure analysis, and spending reports.
• Resolve customer concerns and coordinate solutions with internal teams.
• Support regional field representatives by maintaining customer contacts, coordinating shipments, and providing account information.

Skills

Customer service

Account management

Communication skills

Data & reports

Education

Associate's or Bachelor's degree preferred

Equivalent education/experience considered

Tools

Microsoft Excel

Microsoft Outlook

ERP systems

Job description

Customer Service Representative

This is NOT Your Typical Customer Service Job

If you're looking for a traditional call center environment where you answer the phone all day, this isn't it.

At ComSonics, our Customer Service Representatives serve as the primary point of contact for customers across our Repair Services business. You'll manage customer accounts, coordinate repair orders, track spending and purchase orders, prepare business reports, support field service personnel, and help drive new business opportunities.

This role is ideal for someone who enjoys building relationships, solving problems, managing details, and working across multiple teams to deliver exceptional customer experiences.

What You’ll Do

• Serve as the liaison between customers and ComSonics Repair Services.
• Communicate with customers by phone and email regarding repairs, products, orders, and account questions.
• Proactively solicit repair and product business from existing and prospective customers.
• Process repair service orders and coordinate customer requests.
• Track customer spending limits and manage purchase order requirements.
• Prepare and distribute customer-facing reports, including repair activity, failure analysis, and spending reports.
• Resolve customer concerns and coordinate solutions with internal teams.
• Support regional field representatives by maintaining customer contacts, coordinating shipments, and providing account information.
• Maintain accurate customer records and communications.

What Makes Someone Successful

We're looking for someone who:

• Thrives in a fast-paced environment with competing priorities.
• Enjoys interacting with customers and building long-term relationships.
• Has strong organizational and follow-up skills.
• Is comfortable working with data, reports, and spreadsheets.
• Can balance customer needs with business requirements.
• Pays close attention to detail and follows processes accurately.
• Is proactive and takes ownership of customer issues until they are resolved.

Qualifications

• Associate's or Bachelor's degree preferred, or equivalent combination of education and experience.
• Customer service, account management, inside sales, administrative support, or related experience.
• Strong verbal and written communication skills.
• Experience using Microsoft Excel, Outlook, and other business systems.
• Ability to learn and effectively navigate ERP systems.

Why Join ComSonics?

At ComSonics, you'll be part of a team focused on delivering innovative technology-based solutions while providing outstanding service to customers throughout the cable and broadband industry. Our culture emphasizes respect, teamwork, continuous improvement, and creating an environment where people can excel.

If you enjoy customer interaction but want a role with greater responsibility, business impact, and variety than a traditional CSR position, we'd love to hear from you.

Base Salary Range: $ This salary range 21.78 - $25.58 hourly represents the compensation ComSonics reasonably expects to offer for this position at the time of posting and has been established in good faith based on current market data, internal pay practices, and applicable laws. Final compensation will be determined within this range based on factors such as experience, qualifications, skills, education, internal equity, geographic location, and business needs. Offers are typically aligned within the lower to mid-range of the salary band, depending on experience and alignment with role requirements.

Incentive Compensation:

• Positions not eligible for commission may be eligible for an annual incentive bonus. Bonus opportunities are based on role level and are subject to individual and company performance. Any bonus is not guaranteed and is governed by the terms of the applicable incentive plan.
• Positions eligible for commission participate in a commission-based compensation plan. Commission earnings are based on individual performance and applicable sales plans. Actual earnings may vary and are subject to the terms and conditions of the applicable commission plan.

ComSonics is an Equal Opportunity Employer. Qualified candidates will be considered without regard to legally protected characteristics.

In accordance with the Americans with Disabilities Act (ADA), if you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources at [phone]. We will be glad to assist you.