Repair Service - Shipping Coordinator

Kelly; Warren (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Temp-to-hire

Onsite in Warren, OH

Full-time schedule

Job summary

Kelly Services is seeking a Service & Shipping Coordinator for a Warren, OH team. This full-time, onsite role involves data entry, shipping/receiving, and customer service to support service operations.

You will log shipments, verify billing details, process RMAs, and coordinate carrier arrangements while maintaining accurate records and assisting other departments as needed. The position offers a Monday–Friday schedule, temp-to-hire potential, and is fully onsite in Warren, OH.

Qualifications

• 1+ year of experience in shipping, receiving, customer service, data entry, or related area preferred.
• Strong computer and data-entry skills.
• Excellent attention to detail and organizational skills.
• Strong verbal and written communication skills.
• Comfortable proofreading and correcting written information.
• Ability to learn basic product and service information.

Responsibilities

• Receive, inspect, and log incoming repair equipment and shipments.
• Verify shipping and billing information for accuracy.
• Unpack repairs, compare contents with packing slips, and process RMAs.
• Prepare completed repairs and equipment for shipment.
• Coordinate shipments with appropriate carriers.
• Maintain accurate records of incoming and outgoing equipment.
• Enter repair and service information into computer systems.
• Communicate with customers regarding purchase orders, billing information, and special handling requirements.
• Answer calls and assist with non-technical service questions and Helpdesk requests.
• Review technician entries for accuracy, grammar, spelling, and completeness.
• Assist with service billing and order-processing issues.
• Prepare weekly reports on open service activity.
• Support other departments as needed.

Skills

Data entry

Customer service

Attention to detail

Communication skills

Education

High school diploma or equivalent

Associate degree (technical)

Job description

Location: Warren, OH
Schedule: Full-Time | Monday–Friday | Onsite 5 Days
Pay: $19.00–$20.00 per hour
Type: Temp-to-Hire

Kelly Services is hiring a Service & Shipping Coordinator for a growing team in Warren, OH. This is a great opportunity for someone who enjoys a mix of data entry, customer service, shipping/receiving, and administrative work. The right candidate will be organized, detail-oriented, and comfortable working with both customers and service teams.

What You'll Do

• Receive, inspect, and log incoming repair equipment and shipments.
• Verify shipping and billing information for accuracy.
• Unpack repairs, compare contents with packing slips, and process RMAs.
• Prepare completed repairs and equipment for shipment.
• Coordinate shipments with appropriate carriers.
• Maintain accurate records of incoming and outgoing equipment.
• Enter repair and service information into computer systems.
• Communicate with customers regarding purchase orders, billing information, and special handling requirements.
• Answer calls and assist with non-technical service questions and Helpdesk requests.
• Review technician entries for accuracy, grammar, spelling, and completeness.
• Assist with service billing and order-processing issues.
• Prepare weekly reports on open service activity.
• Support other departments as needed.

What We're Looking For

• 1+ year of experience in shipping, receiving, customer service, data entry, office administration, or a related area preferred.
• Strong computer and data-entry skills.
• Excellent attention to detail and organizational skills.
• Strong verbal and written communication skills.
• Comfortable proofreading and correcting written information.
• Ability to learn basic product and service information.
• Comfortable using basic hand tools for packing and shipping.
• Ability to manage multiple priorities in a fast-paced environment.
• High school diploma or equivalent required.
• Associate degree in a technical field is a plus.

Why Consider This Opportunity?

• $19–$20/hour
• Temp-to-hire opportunity
• Monday–Friday schedule
• Fully onsite in Warren, OH
• Great opportunity to build experience in service operations, shipping, customer service, and data entry

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.