Repair Sales Administration Manager

Safran; Peachtree City (GA); On-site; USD 90,000 - 110,000; Full time

Job summary

Safran in Peachtree City, GA seeks a Repair Sales Administration Manager to lead the Sales Administration team, manage workload, and drive revenue while maintaining high levels of customer satisfaction. You will coordinate order processing, quotations, invoicing, and warranty handling, and liaise with Sales, Program, and other departments to deliver exceptional service.

The role requires strong leadership, a Bachelor’s degree, and at least 5 years of experience in customer service and

Qualifications

• Bachelor's Degree or higher is required.
• Minimum 5 years in customer service and management roles.

Responsibilities

• Lead a team of Repair Sales Administrators and ensure workload balance.
• Oversee order processing: acknowledgments, quotations, invoicing, and warranty handling.
• Coordinate cross‑functional communication between Sales, Program, Customer Support, Production/MRO, Supply Chain, Finance and Logistics.
• Ensure compliance with policies, procedures and regulations by direct reports.

Skills

Customer service

ERP/MRP

Excel

Leadership

Education

Bachelor's Degree

Tools

ERP/MRP system

Job description

This position reports to the Customer Service Director and is responsible for providing high-levels of customer service and support to ensure customer satisfaction at all times. This role is a major contributor responsible for the achievement of site revenue with their team. The Repair Sales Administration Manager plays a major role in driving revenue achievement through hierarchical supervision of the Repair Sales Administrators and leaders when applicable. This role contributes to customer satisfaction by ensuring positive and proactive communication in the management of contracts and orders. The Repair Sales Administration Manager ensures the consideration and processing of customer requests as well as providing periodic reporting with both internal & external Customers as required. This role improves the customer relationship by liaising with other departments within the company and ensures that Sales Administration fulfills its role as an interface between the Sales, Program, Customer Support, Production/MRO, Supply Chain, Finance, and Logistics departments.

DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Manage the resources within the Sales Administration scope:
  • Manage a team of Repair Sales Administrators
  • Ensure workload-capacity balance within the department.
  • Allocate workload based on needs.
  • Manage resignation/hiring/onboarding/training of people
  • Lead PDR of the Repair Sales Administrators
  • Express resource and competency needs for the optimal operation of the department.
  • Ensure the competency development of the Repair Sales Administrators
  • Manage priorities within the department.
  • Promote a team operation in accordance with the principles of the leadership model.
  • Manage the team in case of crisis (Closure of facility, pandemia…)
• Ensure proper management of Sales Administration activities :
  • Ensure order processing: customers order acknowledgments, quotation, quotation approval, monitoring, delivery authorization, invoicing, warranty handling.
  • Provide ongoing support and service to customers by responding to their information requests, ensuring a good understanding of their needs, and directing requests internally if necessary.
  • Handle claims related to Sales Administration.
• Comply with and ensure that direct reports adhere to policies/procedures and regulations, i.e., handbook, training requirements, state and federal regulations, etc.

QUALIFICATION REQUIREMENTS

To accomplish this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a) Knowledge and skills

• Customer oriented service.
• Strong work ethic and ability to be self-motivated
• Computer skills with knowledge of ERP/MRP, Excel spreadsheets and Word.
• Management Capability

b) Competencies

• Decision Making
• Leadership
• Problem Solving
• Planning & Organization
• Communication
• Integrity

c) Education and/or experience

• Bachelor's Degree
• 5 years minimum customer service and management experience

d) Communication Skills

• Strong oral & written communication skills essential for interaction with customers.
• Ability to make presentations

e) Physical Demands

• Ability to travel as needed domestically and internationally.