Repair Receiving & Service Coordinator

Xylem; Kentucky; On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Generous PTO

Retirement savings plan

Health, dental, vision insurance

Tuition Reimbursement

Paid parental leave

Wellness program

Employee Discount Program

Job summary

Xylem is hiring a Repair Receiving Assistant to support the Repair Center by managing repair orders from receiving through processing in the Oracle Depot Repair system. You will work closely with repair technicians to ensure timely evaluation, repair, and calibration of analytic customer products while updating customers on warranty and turnaround status.

The role involves handling incoming customer products, logging equipment on arrival, and coordinating return shipments after service.

Qualifications

• High School Diploma or equivalent.
• 2+ years of customer service experience.
• Experience with email and on the phone communication.
• Professional, develop relationships with customers.
• Experience ERP or CRM system.
• Previous material management experience preferred.
• Previous customer service or repair service experience preferred.
• Must have working knowledge of PCs.

Responsibilities

• Assist in receiving, picking, and processing repair orders and maintaining all aspects of the Repair Center through the Oracle Depot Repair system.
• Provide warranty and turnaround status updates on customers’ orders.
• Evaluate, repair, and calibrate various Analytic customer products.
• Follow-up with customer on evaluation information and to obtain authorization for repair.
• Enter Service and warranty data into Oracle system and complete material transactions and ordering parts as required per technician’s need.
• Run discrepancy report weekly and clean up as needed.
• Create and update SFDC Cases as needed for quality assurance.
• Provide technical/service support to our Global ASC (Authorized Service Center) Network.

Skills

Customer service

ERP/CRM experience

Communication skills

PC proficiency

Material management

Education

High School Diploma or equivalent

Job description

Xylem is hiring a Repair Receiving Assistant to support the Repair Center by managing repair orders from receiving through processing in the Oracle Depot Repair system. You will work closely with repair technicians to ensure timely evaluation, repair, and calibration of analytic customer products while updating customers on warranty and turnaround status.

The role involves handling incoming customer products, logging equipment on arrival, and coordinating return shipments after service.