Repair Order Coordinator

mcnish water; Aurora (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Paid time off

Vision insurance

Life insurance

Flexible spending account

Employee assistance program

Referral program

Job summary

McNish Water, headquartered in Aurora, IL, seeks a Repair Order Coordinator to manage customer repair requests for wastewater equipment. You will coordinate orders from intake to completion, ensuring clear communication among customers, technicians, and internal departments.

The role emphasizes strong organization, attention to detail, and familiarity with mechanical/industrial equipment. Experience in wastewater is preferred but not required; office-based with occasional shop-floor visits.

Qualifications

• Associate's or bachelor's degree in Mechanical Engineering, Business, or related field.
• 3+ years of service coordination or repair order management experience in industrial/manufacturing settings.
• Familiarity with wastewater systems, pumps, valves, or similar equipment is a plus.
• Proficiency with Salesforce, Epicor, and MS Office Suite.

Responsibilities

• Receive, review, and process repair orders from customers and internal teams.
• Schedule service technicians in-house and in the field based on priorities.
• Communicate repair status, estimates, approvals, and timelines to customers.
• Maintain repair documentation, service reports, work orders, and parts usage.
• Enter repair orders into ERP/service management systems accurately.
• Coordinate with Parts Department for parts availability and procurement.
• Track progress and escalate delays to meet deadlines.
• Support warranty claims and ensure compliance with manufacturer guidelines.
• Provide admin support to Service Manager and generate performance reports.

Skills

Strong communication

Problem solving

Organization

Multitasking

Customer service

Education

Associate's or Bachelor's degree in Mechanical Engineering or related field

Business or related field (preferred)

Tools

Salesforce

Epicor

MS Office Suite

Job description

Headquartered in Aurora, IL, McNish Water is a leading manufacturer of primary and secondary process equipment for the municipal wastewater treatment industry. The business operates three distinct divisions, collectively representing some of the longest-tenured brands in the country, with significant market share across its core product types.

McNish Water has a strong track record of profitable growth and is positioned to capitalize on critical needs for continued investment in water and wastewater infrastructure nationwide.

Position Summary

The Repair Order Coordinator plays a key role in ensuring the efficient and timely management of customer repair requests for wastewater treatment equipment.

This individual will coordinate repair orders from initiation through completion while maintaining clear communication between customers, service technicians, and internal departments. The ideal candidate will have strong organizational skills, attention to detail, and a solid understanding of mechanical or industrial equipment. Experience in the wastewater industry is preferred but not required.

Key Responsibilities

• Receive, review, and process incoming repair orders from customers and internal teams.
• Coordinate scheduling of service technicians, both in-house and in the field, based on repair priorities and resource availability.
• Communicate with customers regarding repair status, estimates, approvals, and timelines.
• Prepare and maintain detailed repair documentation, including service reports, work orders, and parts used.
• Ensure accurate entry of repair orders into ERP or service management systems.
• Collaborate with the Parts Department to confirm availability and timely procurement of necessary components.
• Track repair order progress to ensure deadlines are met and escalation delays when necessary.
• Maintain records for warranty claims and ensure compliance with manufacturer guidelines.
• Provide administrative support to the Service Manager, including generating performance reports, reviewing invoices, and maintaining service metrics.
• Support continuous improvement initiatives designed to enhance service efficiency and customer satisfaction.
• Perform other related duties as assigned.

Qualifications

Preferred

• Associate's or bachelor's degree in Mechanical Engineering, Business, or a related field.
• 3+ years of experience in service coordination, repair order management, customer service, or a related field, preferably in an industrial or manufacturing environment.
• Familiarity with wastewater treatment systems, pumps, valves, or similar industrial equipment is a plus.
• Proficiency with Microsoft Office Suite and service/ERP software, such as Salesforce or Epicor.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently while collaborating effectively with customers, technicians, and internal departments.
• Primarily office-based, with occasional visits to the shop floor or service area.
• May require occasional interaction with customers by phone or email regarding technical service needs.
• Regular interaction with service technicians, the Parts Department, Service Management, and other internal teams.

Compensation

This is an exempt position offering a salary range of $60,000 to $80,000 annually and is bonus eligible.

The target bonus is 10% of base salary. The bonus is based on the company's budgeted EBITDA performance. If budgeted targets are not met, the Board of Directors will determine the bonus, if any.

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Equal Opportunity Employer

McNish Water is proud to be an Equal Opportunity Employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, arrest record, or any other legally protected status.