Associate Repair Coordinator

mcnish water; Aurora (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Health savings account

Paid time off

Vision insurance

Life insurance

Bonus eligibility

Job summary

McNish Water in Aurora, IL is seeking an Associate Repair Order Coordinator to support the Service/Repairs department by coordinating repair orders for wastewater treatment equipment.

The ideal candidate is technically curious, mechanically inclined, and enjoys working with people; prior industry experience not required, but willingness to learn and communicate clearly is essential.

Qualifications

• High school diploma or equivalent.
• Mechanical aptitude and ability to read basic blueprints/technical drawings.
• Strong verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Ability to manage multiple priorities and follow through on open items.
• Willingness to learn mechanical and industrial equipment.

Responsibilities

• Receive, review, and process customer repair requests and assist with creating repair orders.
• Coordinate scheduling of service technicians based on repair priorities and resource availability.
• Communicate with customers regarding repair status, estimates, approvals, scheduling, and expected completion dates.

Skills

Mechanical aptitude

Blueprint reading

Communication

Problem solving

Organization

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Headquartered in Aurora, IL, McNish Water is a leading manufacturer of primary and secondary process equipment for the municipal wastewater treatment industry. The business operates three distinct divisions, collectively representing some of the longest-tenured brands in the country, with significant market share across its core product types.

McNish Water has a strong track record of profitable growth and is positioned to capitalize on critical needs for continued investment in water and wastewater infrastructure nationwide.

Position Summary

The Associate Repair Order Coordinator is an entry-level position supporting the Service/Repairs department in coordinating customer repair orders for wastewater treatment equipment.

The ideal candidate is technically curious, mechanically inclined, and enjoys working with people. Extensive industry experience is not required, but candidates should be comfortable around equipment and able to learn technical concepts quickly.

Candidates with experience working on or around cars, forklifts, tractors, construction equipment, agricultural equipment, or other mechanical equipment may be particularly successful in this role.

Strong customer service skills are essential. The Associate Repair Order Coordinator will frequently communicate with customers and must be able to listen carefully, understand their needs, communicate clearly, and follow through on commitments.

Key Responsibilities

• Receive, review, and process customer repair requests and assist with creating repair orders.
• Coordinate scheduling of service technicians based on repair priorities and resource availability.
• Communicate with customers regarding repair status, estimates, approvals, scheduling, and expected completion dates.
• Maintain professional and responsive customer relationships throughout the repair process.
• Read and interpret basic blueprints, equipment drawings, schematics, and technical documentation.
• Develop an understanding of wastewater treatment equipment, components, and repair processes.
• Prepare and maintain repair documentation, work orders, service reports, and parts information.
• Coordinate with the Parts Department to determine component availability and assist with procurement.
• Track open repair orders and follow up with technicians and internal departments to ensure work stays on schedule.
• Identify potential delays and elevate issues to the Service Manager or Operations Manager.
• Assist with warranty documentation and manufacturer requirements.
• Assist with invoice review, service reporting, and repair metrics.
• Enter and maintain accurate information in ERP, CRM, or service management systems.
• Use Microsoft Office applications, including Excel, Outlook, Word, and Teams, to communicate and maintain records.
• Support continuous improvement initiatives designed to improve service efficiency, repair turnaround time, and customer satisfaction.
• Develop technical and commercial knowledge that can support future advancement within the organization.
• Perform other related duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Mechanical aptitude.
• Ability to read and understand blueprints and technical drawings.
• Strong verbal and written communication skills.
• Strong problem-solving skills.
• Proficiency with Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through on open items.
• Ability and willingness to learn mechanical and industrial equipment.

Preferred

• Associate's or bachelor's degree in a technical, engineering, business, or related field.
• Experience working with or around automotive, construction, agricultural, material-handling, or industrial equipment.
• Experience with forklifts, tractors, heavy equipment, construction equipment, or other jobsite equipment.
• Mechanical or technical experience gained through employment, vocational training, military service, or hands-on experience.
• Experience with ERP, CRM, or service management systems.
• Previous experience in customer service, equipment service, repair coordination, or manufacturing.
• Mechanical aptitude
• Technical aptitude
• Blueprint and technical drawing comprehension
• Problem solving
• Organization and follow-through
• Teamwork
• Ability to learn quickly
• Professionalism
• Ability to work effectively with customers, technicians, engineers, vendors, and internal departments

Compensation

This is an exempt position offering a salary range of $45,000 to $60,000 annually and is bonus eligible.

The target bonus is 10% of base salary. The bonus is based on the company's budgeted EBITDA performance. If budgeted targets are not met, the Board of Directors will determine the bonus, if any.

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Equal Opportunity Employer

McNish Water is proud to be an Equal Opportunity Employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, arrest record, or any other legally protected status.