Seasonal Retail Lead — Mountain Resort Ops

Vail Resorts; Truckee (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Free passes

Discounts on lodging/gear

401(k)

Employee assistance program

Training and development

Referral program

Job summary

Vail Resorts is hiring for winter seasonal roles across the mountains, including Lead Retail Operations. You will drive store operations, deliver exceptional customer service, manage inventory, and coach team members to maintain high standards of service and efficiency.

Join a team with competitive pay, free ski passes, and wellness benefits, while supporting merchandise presentation and smooth daily store execution for guests from around the world.

Qualifications

• Retail, customer service, or related experience preferred.
• Leadership or key-holder experience preferred.
• Strong customer service and communication skills.
• Ability to work in a fast-paced retail environment.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks and work independently.
• Ability to work effectively as part of a team.
• Basic computer and point-of-sale system knowledge.
• Ability to learn and communicate product knowledge effectively.
• Flexibility to work a retail schedule, including weekends, holidays, and peak seasonal periods.

Responsibilities

• Support the daily operation of the retail store and help ensure a positive customer experience.
• Provide exceptional customer service and assist customers with product selection, questions, and concerns.
• Lead by example and demonstrate strong selling, customer service, and operational practices.
• Assist with opening and closing procedures, including securing the store and completing required operational tasks.
• Support inventory management, including receiving, processing, replenishment, transfers, cycle counts, and maintaining accurate inventory.
• Maintain organized and efficient stockroom and sales floor standards.
• Assist with merchandising, product presentation, signage, and promotional displays.
• Monitor product availability and communicate replenishment needs to management.
• Help coordinate daily priorities and delegate tasks to associates as directed by management.
• Provide guidance, training, and support to associates on store procedures, customer service, product knowledge, and operational standards.
• Assist management in monitoring sales floor coverage and ensuring associates are positioned to support customer needs.
• Help maintain company standards for cleanliness, safety, organization, and loss prevention.
• Process customer transactions accurately and follow all cash-handling and point-of-sale procedures.
• Assist with resolving customer issues and elevate concerns to management when appropriate.
• Support special events, seasonal transitions, promotions, inventory initiatives, and other store projects.
• Communicate operational issues, customer feedback, inventory concerns, and other business needs to store management.
• Follow all company policies, procedures, and safety requirements.
• Perform other duties and responsibilities as assigned.

Skills

Customer Service

Leadership

Teamwork

Communication

Organization

Attention to Detail

POS Systems

Tools

Point-of-Sale System

Job description

Vail Resorts is hiring for winter seasonal roles across the mountains, including Lead Retail Operations. You will drive store operations, deliver exceptional customer service, manage inventory, and coach team members to maintain high standards of service and efficiency.

Join a team with competitive pay, free ski passes, and wellness benefits, while supporting merchandise presentation and smooth daily store execution for guests from around the world.