Rental & Utility Assistance Specialist – Housing Support

St Vincent de Paul Society; Phoenix (AZ); On-site; USD 28,000 - 33,000; Full time

Job summary

St. Vincent de Paul Society is seeking a Financial Assistance Specialist to support homelessness prevention and housing stability through financial aid, application processing, and data management.

You will work with guests, staff, landlords, and partners to process rental, mortgage, and utility assistance while ensuring grant compliance. The role may involve supervising or special tasks like training, auditing, and grant compliance support, with a preference for bilingual Spanish/English

Qualifications

• Strong organizational skills with high attention to detail.
• Excellent written and verbal communication; ability to read, comprehend, speak and write clearly in English.
• Basic computer skills, including navigating the internet, using Microsoft Outlook, ability to learn and use database systems.
• Time management skills, with ability to manage multiple priorities in demanding environments.
• Trauma-informed and culturally responsive engagement skills.
• Strong negotiation and problem-solving abilities.
• Ability to remain calm during crisis situations.
• Commitment to SVdP’s mission and service values.
• High school diploma or GED

Responsibilities

• Interview guests, assess needs, and determine eligibility for rental, mortgage, and utility assistance.
• Review and process financial assistance applications in compliance with grant requirements.
• Request, review, and approve required documentation from guests and vendors.
• Communicate and negotiate with landlords regarding rent payments, eviction proceedings, writ removal, and late fees.
• Provide referrals to community agencies and SVdP Conferences.
• Assist guests with technology access and troubleshooting to complete grant applications.
• Support housing follow-up processes at 3, 6, and 12 months, as applicable.
• Collaborate with Case Managers, Social Workers, Financial Assistance Team, and Vincentians.
• Liaise with Conferences to secure funding or co-funding for applications.
• Create and support a positive and supportive work environment.
• Participate in decision-making to approve, assign, or decline assistance requests.

Skills

Organizational skills

Written and verbal communication

Time management

Trauma-informed engagement

Negotiation and problem-solving

Calm under crisis

Commitment to mission and values

Education

High school diploma or GED

Associate degree in related field preferred

Tools

Microsoft Outlook

Database systems

Job description

St. Vincent de Paul Society is seeking a Financial Assistance Specialist to support homelessness prevention and housing stability through financial aid, application processing, and data management.

You will work with guests, staff, landlords, and partners to process rental, mortgage, and utility assistance while ensuring grant compliance. The role may involve supervising or special tasks like training, auditing, and grant compliance support, with a preference for bilingual Spanish/English