Community Specialist

Masis Staffing Solutions; Town of Springfield (WI); On-site; USD 23,000 - 33,000; Full time

Job summary

Masis Staffing is seeking a Community Specialist-Homelessness Prevention Advisor – Rental Assistance (Bilingual English/Spanish) at $20.50/hour, starting 11/2 or 11/9. The role acts as the second stop after rental assistance applications, ensuring applications are complete and documents are collected from clients and landlords.

Key responsibilities include ensuring deadlines, maintaining accurate case files, and coordinating with Housing Resource staff to address eviction issues and connect

Qualifications

• Bilingual English/Spanish strongly preferred.
• Strong customer service skills with an empathetic listening style.
• Experience using multiple databases/case management systems.
• Proficiency with Outlook and Microsoft Teams.

Responsibilities

• Assess client needs and provide information, referrals, and education to resources.
• Determine eligibility for financial assistance under housing programs.
• Process applications for financial assistance in a timely manner with deadlines.
• Maintain complete, accurate case files and up-to-date databases.
• Educate clients on tenant/landlord rights, rental assistance, and resources.
• Assist clients with housing search tools and problem solving with staff.
• Support tenants in eviction situations and explain eviction processes.

Skills

Bilingual English/Spanish

Customer service

Attention to detail

Time management

Tools

Case management systems

Document scanning

Web-based phone systems

Outlook & Teams

Job description

Masis Staffing is seeking a Community Specialist-Homelessness Prevention Advisor – Rental Assistance (Bilingual English/Spanish) $20.50/hour Starts 11/2 or 11/9

The Homelessness Prevention Advisor is the “second stop” for clients after they apply for rental assistance at our housing centers. Once an application is submitted, a strict two-week timeline begins. In this back-office “chaser” role, the Homelessness Prevention Advisor ensures each application is complete—confirming all required questions are answered and tracking down the necessary proof/documentation from clients and landlords.

Key Responsibilities

• Assess client needs and provide information, education, and referrals to appropriate community resources as needed
• Determine client eligibility for financial assistance under current available housing and rental assistance programs
• Process applications for financial assistance services in a timely manner, ensuring strict adherence to deadlines
• Maintain complete, accurate case files and ensure all required databases are consistently up to date
• Educate consumers on tenant and landlord rights and responsibilities; rental assistance, homebuyer readiness information, and available community resources
• Assist clients with housing search tools/resources, effective problem solving, and options planning in collaboration with department staff
• Support tenants in assessing and resolving potential eviction situations; educate clients on eviction processes and (as needed) the housing court system
• Refer complex eviction or housing cases to the Housing Resource Specialist
• Work collaboratively with the team to coordinate housing-related resources and services
• Ensure timely, effective communication between internal departments to support high-quality client service delivery

Required Skills & Qualifications

• Bilingual English/Spanish strongly preferred
• Strong customer service skills with a patient, empathetic listening style (highly preferred)
• Basic-plus technical skills, including comfort working in multiple systems and tools such as:
• Multi-layered databases / case management systems
• Scanning and document management
• Web-based phone systems
• Outlook and Microsoft Teams (chat + virtual meetings)
• Strong attention to detail and ability to follow up persistently and professionally with clients and landlords to obtain missing documentation
• Ability to manage deadlines and prioritize tasks in a time-sensitive environment