Rental Ticketing Supervisor — Part-Time

Minnesota Orchestral Association; Minneapolis (MN); Hybrid; USD 24,000 - 28,000; Part time

Job summary

The Minnesota Orchestral Association seeks a part-time Ticket Services Supervisor to lead box office operations for Minnesota Orchestra events, rentals, and related activities.

You will supervise ticketing staff, ensure accurate daily transactions, train team members, and uphold the Audience Services standards of advocacy, efficiency and courtesy while delivering warm, professional guest service.

Qualifications

• High School diploma or GED or equivalent required.
• Strong written and verbal English communication skills.
• Minimum of 1 year customer service experience.
• Minimum of 1 year supervisory experience.
• Minimum of 1 year ticketing experience.
• First Aid/CPR certification preferred.
• Experience with Tessitura ticketing system recommended.
• Knowledge of MS Office / M365 preferred.

Responsibilities

• Oversee box office operations for Rental events, Ticket Services at Minnesota Orchestra events, and related tasks.
• Supervise Ticket Service Representatives and Specialists to ensure quality guest service.
• Coordinate Rental event ticketing, campaigns, and staff training.
• Maintain procedures for orders, payments, ticket printing/mailing, and issue tracking.
• Provide staff coaching, training, and department project support.
• Assist with customer service standards and problem resolution.

Skills

Customer service

Supervisory experience

Ticketing experience

English communication skills

Music/arts background

Education

High School diploma or GED

Tools

Tessitura ticketing system

MS Office / M365

Job description

The Minnesota Orchestral Association seeks a part-time Ticket Services Supervisor to lead box office operations for Minnesota Orchestra events, rentals, and related activities.

You will supervise ticketing staff, ensure accurate daily transactions, train team members, and uphold the Audience Services standards of advocacy, efficiency and courtesy while delivering warm, professional guest service.