Rental Ticketing Supervisor - Live Events & Guest Experience

MN Orchestra; Minneapolis (MN); Hybrid; USD 24,000 - 28,000; Part time

Job summary

MN Orchestra’s Audience Services Department is seeking a Part-time Ticket Services Supervisor to supervise Ticket Service Representatives and Specialists, oversee box office operations for Orchestra Hall events, Rentals and Association sponsored events, and provide friendly, accurate service to patrons.

The role requires at least 1 year of customer service and ticketing experience, plus supervisory duties; a high school diploma and strong English communication are required.

Qualifications

• High School diploma or GED or equivalent required.
• Strong written and verbal English communication skills.
• Minimum of 1 year customer service experience.
• Minimum of 1 year supervisory experience.
• Minimum of 1 year ticketing experience.
• First Aid/CPR certification preferred. Bi-annual certification is mandatory, and training is provided.
• Demonstrated organizational and time management skills with the ability to work independently and proactively seek out projects.
• Demonstrated ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment.
• Background in music and/or the arts preferred.
• Proficiency in typing and computer software/hardware usage; Tessitura or other ticketing system experience required.

Responsibilities

• Assist with coordination of Rental event ticketing/campaign planning, implementation, sales and service.
• Manage allocation of available seat inventory on season and single charts to ensure meeting sales goals.
• Oversee printing, organization, and distribution of tickets/lists specific to Rental events.
• Ensure Ticketing and Event staff is adequately informed of event information and conditions.
• Maintain a presence at designated events to assist guests and event staff.
• Proof Tessitura and website setups and Ticket Services knowledge resources as requested.
• Assist with Rental event system balancing as necessary.
• Prepare and modify communications and other documents as necessary.
• Perform general clerical duties such as photocopying, scanning, mailing, and filing.
• General supervision of part-time employees; address policy violations and balance banks.

Skills

Customer service experience

Supervisory experience

Ticketing experience

English communication

First Aid/CPR certification

Organizational skills

Confidential information handling

Arts background

Education

High School diploma or GED

Tools

Tessitura or other ticketing system

Job description

MN Orchestra’s Audience Services Department is seeking a Part-time Ticket Services Supervisor to supervise Ticket Service Representatives and Specialists, oversee box office operations for Orchestra Hall events, Rentals and Association sponsored events, and provide friendly, accurate service to patrons.

The role requires at least 1 year of customer service and ticketing experience, plus supervisory duties; a high school diploma and strong English communication are required.