Remote-Ready Ticket Services Associate

Minnesota Orchestra; Minneapolis (MN); On-site; USD 23,000 - 25,000; Part time

Job summary

The Minnesota Orchestra is seeking an Audience Services professional to facilitate a positive audience experience and promote the orchestra by upholding department standards of service, including advocacy, efficiency and courtesy. The role involves staying current on policies, training staff, and assisting with department projects.

Responsibilities include managing sales transactions, handling the ticketing system, and delivering warm, knowledgeable service to patrons at Orchestra Hall and other

Qualifications

• High school diploma or GED required.
• Strong written and verbal English communication skills required.
• Prior customer service experience preferred.
• Background in music and/or the arts preferred.

Responsibilities

• Maintain and utilize complete and current information concerning Orchestra Hall products, services, policies, facilities and procedures in sales and service transactions.
• Communicate these items to customers and employees accurately and fairly by phone, in person or in written format
• Understand event seating plan accurately communicate that information to customers
• Keep apprised of concert information and current discounts/promotions
• Understand and be comfortable with offering the customer other sales opportunities that will complement the current purchase
• Understand and demonstrate proficiency in computerized ticketing system.
• Demonstrate the ability to work in all assigned locations and positions/shifts.
• Assume fiscal responsibility for daily sales transactions.
• Uphold the Audience Services Department standards of service- advocacy, efficiency and courtesy.
• Treat patrons as individuals with warmth and respect, while providing friendly, courteous and responsible service in an efficient manner.
• Ensure that both internal and external customers feel that they are the primary purpose of the Association's business and that the Audience Services Department exists to satisfy customers.
• Recognize and acknowledge customer compliments, comments and concerns, collect sufficient information to determine the issue, take appropriate action and communicate to the appropriate person
• Demonstrate enthusiasm for Orchestra Hall products and services and convey this enthusiasm to customers.
• Assist with the training and mentoring of other employees.
• Welcome other employees to listen in on and observe customer interactions
• Demonstrate excellent customer service techniques, precise knowledge of products and offers, as well as efficiency and accuracy in the ticketing system
• Patiently and accurately answer questions regarding current offers, computerized ticketing system data-entry, event information, patron concerns, etc.
• Assist Audience Services Management Team with departmental tasks/projects.

Skills

Customer service

English communication

Typing

Ticketing systems

Microsoft Office

Education

High school diploma or GED

Tools

Tessitura

MS Office

Job description

The Minnesota Orchestra is seeking an Audience Services professional to facilitate a positive audience experience and promote the orchestra by upholding department standards of service, including advocacy, efficiency and courtesy. The role involves staying current on policies, training staff, and assisting with department projects.

Responsibilities include managing sales transactions, handling the ticketing system, and delivering warm, knowledgeable service to patrons at Orchestra Hall and other