Rental Technician

Sugar Bowl; California; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k plan

Paid sick time

Employee Assistance Program (EAP)

Professional development opportunities

Free ski and tubing passes for you

Free ski passes for dependents

50% off food at our restaurants

Free group ski and snowboard lessons

Job summary

Sugar Bowl Resort is seeking Rental Technicians to help guests get fitted with ski and snowboard gear, ensuring safety and a great on-mountain experience. Training is provided and a passion for snow sports is a plus.

You will work in a fast-paced, team-oriented environment, greeting guests, assisting with equipment selection, and handling POS transactions with accuracy and friendly service.

Qualifications

• Friendly, approachable and enjoy working with people of all ages and abilities.
• Strong customer service and communication skills.
• Basic computer literacy required.
• Flexible schedule including weekends and holidays.
• Must be fluent in English.

Responsibilities

• Welcome guests warmly and assist with selecting and fitting ski/snowboard equipment.
• Ensure guests are safely outfitted before hitting the mountain.
• Process rental products, upgrades, add-ons, and transactions via POS and rental systems.
• Verify guest information, rental dates, equipment selections, waivers and payments.
• Check rental equipment in and out efficiently with a positive attitude.
• Explain rental options, features, pricing, and policies to guests.

Skills

Customer service

Communication

Basic computer literacy

English fluency

Tools

POS systems

Equipment fitting tools

Job description

Love gear? Love people? This one’s for you. Sugar Bowl Resort is looking for hands-on, guest-focused Rental Technicians to help set our guests up for the best possible day on the mountain. Whether it’s a first-timer getting into their first pair of boots or a family getting the whole crew outfitted, you’ll be the person who makes it happen - with expertise, efficiency, and a great attitude. You’ll work in a fast-moving, team-oriented environment where no two days are exactly alike, and where your knowledge of ski and snowboard equipment directly shapes the guest experience. All necessary training is provided, and a passion for snow sports is a definite plus.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are

• Friendly, approachable, and genuinely enjoy working with people of all ages and abilities
• Strong customer service and communication skills
• Basic computer literacy - required
• Comfortable in a fast-paced, hands-on work environment
• Flexible schedule including weekends and holidays - required
• Must be fluent in English
• Previous experience with ski or snowboard rental equipment or POS systems - preferred
• Passionate about skiing, snowboarding, or the snow sports industry - preferred

What You’ll do

• Welcome guests warmly and assist them in selecting and properly fitting ski, snowboard, and boot equipment.
• Ensure every guest is safely and correctly outfitted before heading onto the mountain.
• Accurately process rental products, upgrades, add-ons, and other transactions through the point-of-sale and rental systems.
• Verify guest information, rental dates, equipment selections, waivers, and payment details before completing each transaction.
• Check rental equipment in and out efficiently and accurately while maintaining a positive and professional attitude.
• Explain rental options, equipment features, pricing, and policies to help guests select the products that best meet their needs.
• Perform basic ski and snowboard equipment adjustments and binding checks as needed.
• Maintain a clean, organized, and safe work environment throughout each shift.
• Stay informed about current equipment offerings, resort products, industry trends, and rental shop procedures.
• Promote a positive and memorable guest experience through friendly, efficient, and professional service.
• Arrive on time, in uniform, and prepared to contribute to a productive and team-oriented shift.
• Support teammates during peak periods and assist with shop operations, inventory, and other duties as assigned.
• Perform additional duties as directed by the Rental Shop Supervisor or Manager.

Physical Requirements

• Ability to stand, move, bend, and kneel for extended periods during a full shift
• Ability to lift and carry ski and snowboard equipment weighing up to 50 pounds
• Ability to work in a fast-paced indoor environment with high guest volume during peak periods
• Ability to perform repetitive tasks such as boot fitting, binding adjustments, and equipment handling throughout the shift
• Ability to assist with light cleaning and shop maintenance duties as needed

Winter Benefits

• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Paid sick time
• Employee Assistance Program (EAP)
• Professional development opportunities
• Free ski and tubing passes for employees
• Free ski passes for dependents
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs