Guest Services Agent

Sugar Bowl; California; Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k plan

Paid sick time

Employee Assistance Program (EAP)

Professional development opportunities

Free ski passes for employees

Free passes for dependents

50% off food at restaurants

Free group ski and snowboard lessons

Employee discounted lift tickets

Lift ticket discounts at other resorts

Hotel discounts

Employee ski reciprocal programs

Job summary

Sugar Bowl Resort is seeking enthusiastic Guest Services Agents for seasonal winter roles in California. You will sell lift tickets, rentals, and Snowsports School lessons, delivering exemplary customer service to guests and guiding them through our ticketing options.

Weekend and holiday availability is required to ensure first impressions are consistently outstanding. Join a historic, family-friendly resort with strong community ties and a commitment to guest satisfaction.

Qualifications

• Excellent communication and guest-service mindset.
• Fluency in English and ability to learn the ticketing system.
• Willingness to work weekends/holidays and pass background check.

Responsibilities

• Sell and process resort products through the ticketing and POS system.
• Welcome guests and assist at service locations.
• Support rental operations including boot fitting.
• Respond to guest questions in person, by phone, or by email.
• Maintain a clean, organized work area and cooperate with other departments.
• Cross-train and assist other departments as needed.
• Handle lost-and-found items and reunite guests with belongings.
• Perform other duties as directed by a supervisor.

Skills

Communication skills

Guest service mindset

Ticketing system knowledge

Multi-tasking

English fluency

Background check willing

Team player

Weekend/holiday availability

Tools

Ticketing system

Job description

Status: Seasonal, Winter (Part Time & Full Time Opportunities Available)

Sugar Bowl Resort is seeking enthusiastic Guest Services Agents to sell ticket products including lift access, equipment rentals, and Snowsports School lessons. In this guest-facing role, you will provide guests with appropriate tickets / passes, Snowsports school, and general mountain information while always delivering exemplary customer service in all situations. This position requires availability on weekends and holidays and is a key part of the first impression Sugar Bowl makes on every guest.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are

• Excellent communication skills with a warm and professional demeanor
• Passion for delivering exceptional guest service.
• Ability to learn the ticket selling computer system, full product lineup, and current pricing
• Some computer experience preferred
• A strong work ethic and ability to handle multiple tasks at once
• Must be fluent in English
• Must be able to pass a background check
• Open to learning new skills and supporting other departments as needed - a versatile, team-first mindset
• Availability required on weekends and holidays

What You’ll do

• Maintain a thorough knowledge of lift tickets, rentals, lessons, resort services, pricing, locations, and meeting times.
• Accurately sell and process resort products through the ticketing and point-of-sale system.
• Welcome guests and provide assistance at indoor and outdoor guest service locations.
• Support rental operations, including boot fitting, equipment setup, and basic ski or snowboard teching.
• Assist with guest communications by responding to questions in person, by phone, email, or other communication channels.
• Manage lost-and-found items, including documenting, organizing, storing, and helping reunite guests with lost belongings.
• Resolve guest questions and concerns in a courteous, patient, and solutions-focused manner.
• Maintain a clean, organized, and professional work environment.
• Build positive and cooperative working relationships with team members and other resort departments.
• Cross-train and lend a hand in other departments as needed, building a broader understanding of resort operations
• Perform additional duties as directed by the Supervisor or Manager.

Physical Requirements

• Ability to stand for extended periods during a full shift
• Ability to work indoors in a fast-paced, high-traffic environment during peak periods
• Ability to perform occasional snow removal, including light shoveling around the work area
• Ability to operate a computer and point-of-sale system throughout the shift
• Ability to lift and carry up to 25 pounds as needed

Winter Benefits

• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Paid sick time
• Employee Assistance Program (EAP)
• Professional development opportunities
• Free ski and tubing passes for employees
• Free ski passes for dependents
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs